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Email won't arrive - by Yoram Kaldes

This topic has 14 replies, 2 voices, and was last updated 10 years, 1 months ago ago by Yoram Kaldes

Yoram Kaldes

Participant

September 29, 2014 at 02:26

Hi,
After filling out the email form and sending it gives the green check mark informing me that the email was sent but I didn’t get it. Checked my spam folder and it is not there too…what could be the problem? For the record: I entered my email address in the admin’s Theme Option – contact form.
Thanks

#17386 Copied

13 Answers

Eva Kemp

Support staff

September 29, 2014 at 15:19

Hello,

Please provide us with wp-admin panel credentials in Private Content to check.

Thank you.
Regards,
Eva Kemp.

#17493 Copied

Yoram Kaldes

Participant

September 29, 2014 at 18:03

Just submitted. Thanks for your help

Please, contact administrator
for this information.

#17514 Copied

Eva Kemp

Support staff

September 29, 2014 at 19:53

Hello,

Please provide us with the site link and FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#17526 Copied

Yoram Kaldes

Participant

September 29, 2014 at 22:20

Sorry. Thanks for the help.

Please, contact administrator
for this information.

#17564 Copied

Eva Kemp

Support staff

September 30, 2014 at 11:42

Hello,

As I see you’re using old theme version. Please update it to 3.5.

Thank you.
Regards,
Eva Kemp.

#17602 Copied

Yoram Kaldes

Participant

September 30, 2014 at 15:06

Thanks for the help. I did update however after updating (used the “automatic Updating” link) site is down with the following error:
Fatal error: Cannot redeclare class ReallySimpleCaptcha in /home/content/84/11088384/html/wp-content/themes/idstore/code/inc/really-simple-captcha/really-simple-captcha.php on line 30
I can’t access the plug ins in from the admin to deactivate really simple captcha or correct the problem.
Please advise ASAP.
Thanks.

#17648 Copied

Eva Kemp

Support staff

September 30, 2014 at 22:09

Hello,

Please provide us with FTP credentials and we’ll assist you.

Thank you.
Regards,
Eva Kemp.

#17707 Copied

Yoram Kaldes

Participant

October 1, 2014 at 00:47

I updated the template however the mail still not going through…Please Help.

Please, contact administrator
for this information.

#17735 Copied

Yoram Kaldes

Participant

October 2, 2014 at 03:22

Hello, Can you help me with the mail not going out. The site credentials in the previous post Private content. Thanks,

#17903 Copied

Eva Kemp

Support staff

October 3, 2014 at 08:29

Hello,

Please provide us with login details to your FTP account. We can’t assist you without it.

Thank you.
Regards,
Eva Kemp.

#18119 Copied

Yoram Kaldes

Participant

October 3, 2014 at 13:59

Hello,
I posted the link and the credentials number of times in the thread…here it is again:
Thanks for your help.

Please, contact administrator
for this information.

#18196 Copied

Eva Kemp

Support staff

October 3, 2014 at 14:55

Hello,

You provided the details to wp-admin panel, but we need access to your FTP account, to check the files located on a server. Please read this article about FTP: https://www.interspire.com/support/kb/questions/289/What+do+you+mean+by+FTP+details%3F

Thank you.
Regards,
Eva Kemp.

#18209 Copied

Yoram Kaldes

Participant

October 5, 2014 at 23:20

Sorry…here it is:

Please, contact administrator
for this information.

#18418 Copied
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