Screets Live Chat Problem - by Waqas - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

  • Avatar: Waqas
    Waqas
    Participant
    October 9, 2017 at 22:48

    Hi there, my live chat is not working. I’ve enter each and everything correctly as asked in “site info” and “integration” tab. But it kept showing ‘Please wait’ when i go ‘chat console’ section. Offline email is not working also. Waiting for reoly. Thanks

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 08:00

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Waqas
    Waqas
    Participant
    October 10, 2017 at 09:49

    Please check it. Thanks.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 12:52

    Hello,

    You didn’t set App ID in chat settings under “Advanced” tab.
    Don’t forget to clear cache after saving changes in chat settings.
    The similar problem and decision you may find here – https://codecanyon.net/item/wordpress-chat-x-plugin/6639389/comments?page=16

    Regards

    Avatar: Waqas
    Waqas
    Participant
    October 10, 2017 at 19:38

    Thanks for reply but the problem is still there I’ve added the APP ID and API in “Integration” tab but when I go to “chat console” it’s stuck and shows “Please wait…” and nothing happens. But in “Advanced” tab there are only 2 fields “Reverse proxy IPs” and “Custom CSS”.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2017 at 10:24
    Avatar: Waqas
    Waqas
    Participant
    October 17, 2017 at 14:21

    Thanks the problem is solved. Just have to enable the “identity toolkit api” from “https://console.cloud.google.com” against the relevant project. And secondly do not need to add “example.pk” to “OAuth redirect domains” section on the same page in step 4.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2017 at 14:53

    Hello,

    You’re welcome!
    I am glad that you sorted out.

    Regards

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