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Page malfunctioning after updating theme

This topic has 4 replies, 3 voices, and was last updated 6 years, 12 months ago ago by Rose Tyler

geeklover

Participant

October 23, 2017 at 09:15

Hi, we have installed theme here http://eshop.kimonhotelathens.com/shop/ and recently we tried to update theme, plugins and wordpress. We did update but everything broken. The reason as we discovered is that theme became deactivated. We activete it again and then site working but with many problems. There are often http 500 errors, users cannot buy anything and sometimes there is just white page showing nothing or few of the content. We restore it to previous backup but we still see problems.
Can you help us on that?

Please, contact administrator
for this information.

#175736 Copied Theme version: 4.9 WooCommerce version: 3.2.1

3 Answers

Olga Barlow

Support staff

October 23, 2017 at 15:55

Hello,

All the included plugins are out of date, especially XStore core. Keep in mind that if you update theme you need to check if XStore code plugin is up to date or new theme version requires the new version of core plugin too.

Also, don’t keep plugin enabled if you don’t use it because every plugin uses the PHP memory and slows down a site.

I have updated all the included plugins. Check now.

Regards

#175794 Copied

geeklover

Participant

October 24, 2017 at 08:26

thanks

#175843 Copied

Rose Tyler

Support staff

October 24, 2017 at 08:35

Hello,

You’re welcome!

Regards

#175846 Copied
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