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Mobile Version Cart Issue - by dmpelegris@vrisko.gr

This topic has 6 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

dmpelegris@vrisko.gr

Participant

October 27, 2017 at 11:17

Dear Sir/Madame,

After updating to the latest version of xstore we are facing a problem with the mobile version of the site.

It seems that the cart does not work properly. Let me give you an example of what is going on.
1. Lets say you add a product to the cart (Cart example: 1 apple) and then you go to home page and try to access the cart again then you see 0 products in the cart (Cart example: no products).
2. Lets say you add a product to the cart(Cart example: 1 apple) and then you go to add a 2nd product to the cart then it removes the first product and only keeps the 2nd(Cart example: 1 orange instead of 1 apple + 1 orange) . If you add again the 1st product it removes the 2nd and adds quantity to 1st (Cart example: 2 apples instead of 2apples+1 orange). If you again access the cart from the main (or any other page) it removes all products.

Its like fragments of the cart are looping. This strange behavior only occurs in the mobile version of the site. We have the latest version of the theme (4.10) and all our plugins including WooCommerce are up to date. You can take a look at our site here:
https://electro-home.gr

Thank you in advance.

#176243 Copied Theme version: 4.10 WooCommerce version: 3.2.1

5 Answers

Rose Tyler

Support staff

October 27, 2017 at 12:33

Hello,

Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), clear cache and then check.
Could you please provide wp-admin access in Private Content?

Regards

#176249 Copied

dmpelegris@vrisko.gr

Participant

October 27, 2017 at 14:01

Hello,

We tried deactivating all plugins but the problem still existed.

I am giving you admin access to the installation

Please, contact administrator
for this information.

#176255 Copied

Rose Tyler

Support staff

October 27, 2017 at 14:19

Please update XStore Core plugin https://www.8theme.com/download-plugins/

Regards

#176256 Copied

dmpelegris@vrisko.gr

Participant

October 27, 2017 at 14:28

Just updated the plugin.
Still the same problem.

#176259 Copied

Olga Barlow

Support staff

October 28, 2017 at 11:28

Hello,

Problem appears not just on the mobile version, the same issue persists even on desktop version if you are not logged in. Looks like it’s related to cache. Do you have cache settings to exclude cart page from the cache?

Regards

#176295 Copied
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