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"Your software is being abused by a security breach for spam"

This topic has 2 replies, 2 voices, and was last updated 7 years ago ago by Olga Barlow

SANATIME

Participant

November 20, 2017 at 13:33

Hello dear Xstore Team,

firsteval, im very happy with Xstore.

My Hostprovider block my page and say:
_____________________________________________________________________________________
“the storage space sanatime-fashion.de had to be locked today for your safety, since
Your software is being abused by a security breach for spam.

Deleting / correcting the file does not solve the problem yet. Important is,
that the exploited vulnerability of the software is fixed, otherwise you can
additional files are introduced.

If necessary, please consult with your developer or agency,
as a host we have no influence on the software to fix the cause.”
_____________________________________________________________________________________
Im not an expert in this aria and dont know wich folder should be there or not.
I really need your help to check my Xstore Theme folders for Spam php’s.
I would be also happy for expert advice how to protect my site in the future, maybe there is service i can use.

Regards
Oleksandr Polshyn

Please, contact administrator
for this information.

#178065 Copied Theme version: 4.13 WooCommerce version: 3.2.4

1 Answer

Olga Barlow

Support staff

November 20, 2017 at 15:00

Hello,

If you check what file was deleted wp-content/funcs/tpl/plugins/craft/files/snapshots/media.php then you’ll understand that it’s not the file from our theme because it’s not located in our theme directory. We are able to provide support for issues related strictly to our theme. General questions about WordPress security is out of the scope of our support. Post such question on WP support forum.

Be careful when installing third-party plugins from unknown developers.

Regards

#178080 Copied
Tagged: prevent wordpress woocommerce abuse, secure wordpress woocommerce themes, security breach prevention, wordpress woocommerce security, wordpress woocommerce spam prevention
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