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Problems with Newsletter popup, color scheme, footer color

This topic has 32 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

davoice73

Participant

November 23, 2017 at 15:26

Good afternoon. I have many problems with this theme. Newsletter don’t appear in the topbar but on the bottom of the page. Main color miss in the color scheme and in footer section of theme options. Can you help me?

Please, contact administrator
for this information.

#178504 Copied Theme version: last

31 Answers

Rose Tyler

Support staff

November 23, 2017 at 15:36

Hello,

Hope you are having a nice day.
Go to Theme Options > Promo popup > Fixed promo popup > Off.
Make sure that you use latest versions of plugins https://www.8theme.com/download-plugins/

Regards

#178508 Copied

davoice73

Participant

November 26, 2017 at 23:49

I have update essential-grid, js_composer, masterslider, revslider, screets-lc. I don’t have update Royal Child because I didn’t add some custom css.

it does not work:
in color scheme I can’t change main color;
in footer I can’t change color footer 1 and 2;
newsletter it isn’t in the topbar but in the footer;

Please check this problems

Please, contact administrator
for this information.

#178701 Copied Theme version: last WooCommerce version: last

Rose Tyler

Support staff

November 27, 2017 at 08:50

Hello,

I’ve checked your site. You need to enter your purchase code to activate the theme in Theme options and skip Setup Wizard.
Also, please update plugins http://prntscr.com/hfqud7 (To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/)

Regards

#178705 Copied

davoice73

Participant

November 27, 2017 at 09:00

Excuse me. Wrong website!
Website correct is http://www.puntobebe.it/newsite

#178709 Copied

Rose Tyler

Support staff

November 27, 2017 at 11:16

Oh I see, seems it is related to Screets Live Chat plugin. Seems it’s not compatible with the latest version of WP http://prntscr.com/hfstn4 and causes issues not just with chat options but with theme options and VC color options. So, please, disable it till they release new fixed version. We have already contacted with plugin authors and waiting for the reply.

Regards

#178738 Copied

Rose Tyler

Support staff

November 27, 2017 at 13:45

Reply from the plugin author:

Open “wp-content/plugins/screets-lc/core/library/titan-framework/js/min/wp-color-picker-alpha-min.js” file
Change the content of that file with this one: https://raw.githubusercontent.com/kallookoo/wp-color-picker-alpha-plugin/master/wp-color-picker-alpha.js
Clear browser cache
Refresh chat options

You may use https://javascript-minifier.com/ to minify content of the file.

Regards

#178763 Copied

davoice73

Participant

November 29, 2017 at 11:48

Good morning,

A new problem for us. Java Script maybe…
On my website (www.puntobebe.it/newsite) there are two scrollbar on the right side of the page.
And the page media library don’t charge… and I can’t charge any image…

Best regards…

Please, contact administrator
for this information.

#178929 Copied Theme version: last WooCommerce version: last

Rose Tyler

Support staff

November 29, 2017 at 13:21

Hello,

Please try to add this code in custom.css:
body { overflow: hidden; }

Media library relates to default functionality. So you need to contact WordPress support or your hosting provider.

Regards

#178937 Copied

davoice73

Participant

November 29, 2017 at 14:33

I tried to add this code in custom.css:
body { overflow: hidden; }
the scrollbar returns to be one but it hides under the windows taskbar…

#178941 Copied
Rose Tyler

Support staff

November 29, 2017 at 15:22
Please change previous code to:
```
body { overflow: hidden; }
.st-container {
    float: left;
    width: 100%;
}
```
Regards
#178949 Copied
davoice73

Participant

December 6, 2017 at 21:04

Good evening,

after the last update all works perfectly… but after few days…:
On my website (www.puntobebe.it) there are two scrollbar on the right side of the page.
And the page media library don’t charge again… and I can’t charge any image again…
And my Header custom HTML was delete…. for 4th times!!!

Can you help me?????

Please, contact administrator
for this information.

#179507 Copied Theme version: last WooCommerce version: last

davoice73

Participant

December 6, 2017 at 21:10

and i forget… can I change the menu in the fixed navigation? A different menu than the main one…

#179508 Copied

davoice73

Participant

December 7, 2017 at 01:16

and the cart doesn’t work properly when put inside a product…

#179509 Copied

Rose Tyler

Support staff

December 7, 2017 at 09:33

Hello,

1.

On my website (www.puntobebe.it) there are two scrollbar on the right side of the page.

– did you delete custom css code?

And the page media library don’t charge again… and I can’t charge any image again…

– as I said before, media library functionality doesn’t relate to theme and you need to contact WordPress support or your hosting provider to solve the problem.

And my Header custom HTML was delete…. for 4th times!!!

– do you mean the code of header into Theme Option? You can make export file of options to prevent loosing (Theme Options > Import/Export > Options > Export Options).

2. Fixed header inherits menu of the main header and this can’t be changed.

3.

and the cart doesn’t work properly when put inside a product…

– please describe your problem in details.

Regards

#179533 Copied

davoice73

Participant

December 7, 2017 at 12:22

1.a
I have delete the code because, after last theme update, started working again as before.
Now I’ve put the suggested code back but it’s like a small part of the screen is missing. especially in the contacts section, in the map… and fixed navigation menu doesn’t work! For me there’s a problem in this menu…

1.b
Excuse me but media library, after last update, started working again as before.
And now it doesn’t work again. I have many webiste on the same provider and none of them have charge problems.. Can you check this problem, please?

1.c
this is the piece of code that I had to rewrite at least 4 times because it disappeared:
https://app.box.com/s/dpneztcj39mehbo3qpd71pcn17mkjsbd
(social icons)

3.
the cart doesn’t work properly when put inside a product from this page:
https://app.box.com/s/11kmhaoia2t7tlm4ni818g8ed5ooz4ps
and the cart in the header don’t update when i put a product inside if I don’t refresh the page.
Even when I delete an article…

Please, contact administrator
for this information.

#179577 Copied

Olga Barlow

Support staff

December 7, 2017 at 17:30

Hello,

Looks like theme was not fully updated. Could you provide me FTP access to check if all the necessary files are at right place?

Regards

#179621 Copied

davoice73

Participant

December 7, 2017 at 18:56

Here…

Please, contact administrator
for this information.

#179636 Copied

Rose Tyler

Support staff

December 8, 2017 at 08:30

Hello,

Unfortunately, can’t connect. Please check and provide correct FTP hostname, FTP username, FTP password.

Regards

#179646 Copied

davoice73

Participant

December 8, 2017 at 10:34

complete user and password

Please, contact administrator
for this information.

#179679 Copied

Rose Tyler

Support staff

December 8, 2017 at 10:38

Please check one more time http://prntscr.com/hkpclk

Regards

#179681 Copied

davoice73

Participant

December 8, 2017 at 10:43

I try in this moment with my credentials… it works…

Please, contact administrator
for this information.

#179683 Copied

davoice73

Participant

December 8, 2017 at 10:44

maybe you connect with DHCP… give me your IP…

#179684 Copied

Rose Tyler

Support staff

December 8, 2017 at 10:45

IP address of the specialist who will work on your problem is 176.98.70.175.

Regards

#179685 Copied

davoice73

Participant

December 8, 2017 at 10:47

Try now

#179686 Copied

Rose Tyler

Support staff

December 8, 2017 at 11:42

Hello,

Fixed.
We’ve renamed your parent royal theme via FTP and uploaded new one. Please check your site now.
You may delete royal-old theme http://prntscr.com/hkq5lj

Regards

#179699 Copied

davoice73

Participant

December 8, 2017 at 13:04

Thanks… Only one thing… How can I change the buttons color and related hover….

#179715 Copied

Rose Tyler

Support staff

December 8, 2017 at 13:08

You’re welcome!
Product Image Hover you may change in Theme Options > Products Page Layout.
Color of which buttons do you want to change?

Regards

#179717 Copied

davoice73

Participant

December 8, 2017 at 13:28

I want to change every color button… and i wanna traslate words of cart… but i can do only change the php file?

#179721 Copied

davoice73

Participant

December 8, 2017 at 13:41

and… i wanna change the menu in the fixed navigation… i wanna use my custom menu that I use in the left top bar… I create other menu but i don’t know how use… it’s possibile?

#179724 Copied
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