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Theme Options Save and Menu Save malfunction

This topic has 18 replies, 4 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

  • Avatar: Mackenzy
    Mackenzy
    Participant
    October 2, 2014 at 10:36

    I am currently working on an installation of the Legenda theme.
    The site’s address: http://www.olida-pashmina.nl

    Suddenly it is not possible to save the Legenda Theme Options, nor to make changes in the menu strcuture. The page goes blank and nothing happens.

    I loaded WPML plugins before this happened.

    Please contact me urgently.

    Thanks in advance

    #17926 Copied
    17 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 2, 2014 at 13:49

    Hello,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    #17950 Copied
    Avatar: Mackenzy
    Mackenzy
    Participant
    October 3, 2014 at 15:20

    Please find details below.

    Please, contact administrator
    for this information.
    #18210 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 3, 2014 at 15:24

    Hello,

    Sorry, but your page does not load.
    Please provide us with link to the page and wp-admin access as well.

    Regards,
    Robert Hall.

    #18212 Copied
    Avatar: Mackenzy
    Mackenzy
    Participant
    October 3, 2014 at 15:34

    Please find details below

    Please, contact administrator
    for this information.
    #18214 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 3, 2014 at 18:53

    Hello,

    Sorry, but the login details are incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    #18242 Copied
    Avatar: Tim1212
    Tim1212
    Participant
    October 3, 2014 at 18:55

    importing slider setings and data…

    Error: Wrong export slider file format! This could be caused because the ZipArchive extension is not enabled.
    How do i fix this?

    #18243 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 3, 2014 at 19:15

    Hello,

    Looks like the ZipArchive PHP extension is not installed on your server.
    You should contact your host regarding this issue.

    Thank you.
    Regards,
    Eva Kemp.

    #18251 Copied
    Avatar: Mackenzy
    Mackenzy
    Participant
    October 4, 2014 at 08:05

    Here are correct details.

    Please, contact administrator
    for this information.
    #18306 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 4, 2014 at 10:23

    Hello,

    As I see you have old theme version.
    Please update it to 2.4.1:
    https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade

    Thank you.
    Regards,
    Eva Kemp.

    #18319 Copied
    Avatar: Mackenzy
    Mackenzy
    Participant
    October 7, 2014 at 11:16

    I have upgraded the theme to 2.4.1.
    Unfortunately the problem is not solved. The Options Save function is not working (the browser goes to http://www.olida-pashmina.nl/wp-admin/options.php and shows a white screen) and the Menu Save function also does not work (the browser goes to http://www.olida-pashmina.nl/wp-admin/nav-menus.php?action=edit&menu=32. and shows a white screen; it does not return to the WordPress dashboard).

    Could you please have a look again. The login credentials have not changed.

    Thanks in advance,
    Regards,
    Mackenzy

    #18599 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 7, 2014 at 14:03

    Hello,

    Please provide us with FTP credentials as well.
    Thank you.

    Regards,
    Eva Kemp.

    #18625 Copied
    Avatar: Mackenzy
    Mackenzy
    Participant
    October 7, 2014 at 14:25

    Here are the FTP credentials.

    Please, contact administrator
    for this information.
    #18638 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 7, 2014 at 15:54

    Hello,

    I’ve enabled debugging in wp-config.php file and the error has appeared on the site:
    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 82 bytes) in /customers/f/9/2/olida-pashmina.nl/httpd.www/wp-content/plugins/sitepress-multilingual-cms/lib/xml2array.php on line 34
    It means memory limit value should be increased.
    Please contact your hosting provider and ask them to increase it.

    Thank you.
    Regards,
    Eva Kemp.

    #18662 Copied
    Avatar: Mackenzy
    Mackenzy
    Participant
    October 7, 2014 at 17:37

    Hello,

    Thank you for your reply. I contacted the hosting provider and they have allocated 128MB of memory to PHP. They cannot increase the memory. When running admin I see that approximately 70MB is used. Is using WPML a problem in combination with this theme when 128MB is available?

    Kind regards,
    Mackanzy

    #18686 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 7, 2014 at 23:06

    Hello,

    WPML plugin is compatible with our theme. The problem may be caused only by the lack of memory. Try to deactivate some 3rd-party plugins and check Theme Options again.

    Thank you.
    Regards,
    Eva Kemp.

    #18771 Copied
    Avatar: Mackenzy
    Mackenzy
    Participant
    October 12, 2014 at 12:13

    It turned out to be a bug in the current version of WPML. thanks for your help.

    #19356 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 13, 2014 at 11:37

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #19417 Copied
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