Return to previous page

Product vídeo - by Rodrigo - on WordPress WooCommerce support

This topic has 14 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

Rodrigo

Participant

December 5, 2017 at 09:57

Hello…
I have uploaded a mp4 video..but I can’t see it…Whats’s wrong?
https://thesockstore.es/wp-content/uploads/2017-12-05-09.34.30.jpg

Many thenks!!! 😉

#179296 Copied

13 Answers

Rose Tyler

Support staff

December 5, 2017 at 10:36

Hello,

Hope you are having a nice day.
Please try to disable 3-rd party plugins and then check the issue.
Let me know result and provide me link on product with the video.

Regards

#179302 Copied

Rodrigo

Participant

December 5, 2017 at 10:59

Hello Rose…sorry, 3-rd party plugins? Contact form 7? Witch one?

Regards,

#179307 Copied

Rose Tyler

Support staff

December 5, 2017 at 11:04

Means plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/demo/docs/woopress/#!/external_plugins

Regards

#179310 Copied

Rodrigo

Participant

December 5, 2017 at 11:20

Uff…too many changes…I will look for another solution…thanks!!!

#179318 Copied

Rose Tyler

Support staff

December 5, 2017 at 11:32

What exactly do you mean? Simply temporarily deactivate 3rd party plugins and then check if problem solved, then activate plugins back.

Regards

#179322 Copied

Rodrigo

Participant

December 5, 2017 at 11:59

I’m tired..all weeks I have problems about plugins versions or about updates or wherever…all weeks there are updates that means problems with some plugins..I’m tired…This system means problems..a lot…

#179325 Copied

Rodrigo

Participant

December 5, 2017 at 12:03

Woopress means to be a private detective lookin for problems of compatibility…all time..all weeks

#179326 Copied

Rodrigo

Participant

December 5, 2017 at 12:04

And problems with te traductions..all time..al weeks..again and again…I’m very very tired…

#179327 Copied
Rose Tyler

Support staff

December 5, 2017 at 13:34
Oh I see, to solve the problem with video, please add this code in Custom css:
```
.single-product .product-images-slider .owl-controls .owl-buttons div {
	height: 70%;
	top: 15%;
}
```
Regards
#179331 Copied
Rodrigo

Participant

December 5, 2017 at 18:06

Global custom CSS..? Doesn’t work…

#179385 Copied

Rose Tyler

Support staff

December 6, 2017 at 08:38

Hello,

Please clear cache and check one more time https://gyazo.com/f648370e4446744db1cfa7f7628aa92c

Regards

#179411 Copied

Rodrigo

Participant

December 11, 2017 at 09:35

Ok..thanks!!
the cache was clean..but I did not see the location of the video…
Many many thanks again Rose…

#179828 Copied

Rose Tyler

Support staff

December 11, 2017 at 09:42

Hello,

You’re welcome!
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

Regards

#179832 Copied
Viewing 14 results - 1 through 14 (of 14 total)