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Theme Settings stopped allowing updates - by finleydesign

This topic has 14 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

finleydesign

Participant

December 14, 2017 at 15:53

I can’t update anything within the settings, like logo or CSS etc, Theme is latest

Logins in in private

Please, contact administrator
for this information.

#180165 Copied

13 Answers

finleydesign

Participant

December 14, 2017 at 15:59

Have deactivated all plugins and same issue

#180166 Copied

Rose Tyler

Support staff

December 14, 2017 at 16:57

Hello,

I’ve tried to change header type and do not see the problem. Is it solved?
Please add API key http://prntscr.com/hnhfza in Dashboard->Ultimate->Google Maps, read more here https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/

Regards

#180172 Copied

finleydesign

Participant

December 14, 2017 at 16:59

Try changing the logo, who said about changing the header type??

#180173 Copied

Rose Tyler

Support staff

December 14, 2017 at 17:04

Done http://prntscr.com/hnhjtl

Regards

#180174 Copied

finleydesign

Participant

December 14, 2017 at 17:50

It won’t for me, I click “Upload” and nothing happens im in chrome

#180178 Copied

Rose Tyler

Support staff

December 14, 2017 at 18:20

It is strange, I use chrome also. What version of browser do you use? Could you please try to change the logo using another browser?

Regards

#180181 Copied

finleydesign

Participant

December 15, 2017 at 10:17

Just tried safari and still the same, pressing upload does nothing

#180214 Copied

finleydesign

Participant

December 15, 2017 at 10:22

Oddly the section above which has a “Add media” button, that button works and brings up the popup, but any other button that says “upload” won’t work

#180215 Copied

finleydesign

Participant

December 15, 2017 at 10:25

Ok amazingly, it is only the “Header Settings” page, all other setting pages work and I can click on upload, but purely on the header setting page, I can’t upload any logo

#180217 Copied

Rose Tyler

Support staff

December 15, 2017 at 11:01

Hello,

Sorry, but I can’t re-create the problem https://gyazo.com/127103d96fe32e1f74522cc2fba640dc. Please make sure that you use not old browser version.

Regards

#180219 Copied

finleydesign

Participant

December 15, 2017 at 11:15

I don’t know where to to turn then 🙁 if you have 5 seconds, can you select the new logo I have just uploaded, so until I know the answer we can carry on working

#180221 Copied

finleydesign

Participant

December 15, 2017 at 11:17

Doesn’t matter it just started working !!!!! Have no idea why

#180222 Copied

Rose Tyler

Support staff

December 15, 2017 at 11:22

Great. Feel free to ask if you have any other questions.

Regards

#180224 Copied
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