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Left-hand side top bar and Footer Section

This topic has 17 replies, 4 voices, and was last updated 6 years, 11 months ago ago by Olga Barlow

Su Flo

Participant

December 18, 2017 at 09:56

Dear Xstore,

We have a question in the private content regarding various sections that have disappeared from the site.

Please, contact administrator
for this information.

#180309 Copied

16 Answers

Rose Tyler

Support staff

December 18, 2017 at 12:54

Hello,

Please provide link to your site.
Go to Appearance > Widgets > and check if your widgets from top bar and footer areas were transferred to Inactive Widgets area.

Regards

#180329 Copied

Su Flo

Participant

December 18, 2017 at 13:09

Hi Rose, Response for you in the Private Content.

Please, contact administrator
for this information.

#180330 Copied

Su Flo

Participant

December 18, 2017 at 14:03

Hi Rose,

Check inactive widgets and there’s nothing there, these are just ones that have never been used. Hope you can look at the details in the private content and let us know what action we should take as the website has technically been down for a number of hours now.

Best Regards, Su.

#180334 Copied

Su Flo

Participant

December 18, 2017 at 16:31

Dear Xstore,

Does anyone know how long t this is going to take to resolve pleaes as we have now lost a whole day here. Another thing, your name has appeared on the bottom of website and the primary banner setting have vanished from the Appearance > customise section. http://prntscr.com/hp4t1x

Hope to hear from you very soon.

Kind Regards, Suzanne.

#180352 Copied

Su Flo

Participant

December 18, 2017 at 18:21

Hi Rose,

Can you please ignore this ticket as we are going to deal with this ourselves by reinstalling an earlier version and then trying to find which are the problem areas. We can’t afford to lose another days business.

Kind Regards, Su.

#180360 Copied

Olga Barlow

Support staff

December 18, 2017 at 19:20

Ok. Feel free to contact us once you need our help again.

Regards

#180371 Copied

Su Flo

Participant

December 18, 2017 at 21:35

Hi Olga,

We have a question relating to this in the private content.

Please, contact administrator
for this information.

#180381 Copied

Walid

Participant

December 19, 2017 at 07:38

To edit the copyright text go to
Appearance->widgets->copyright footer left
And change accordingly.
I cant help for the rest.

#180395 Copied

Su Flo

Participant

December 19, 2017 at 08:42

Hi Walid,

Thank you. We look forward to hearing from you regarding the other issues that are preventing our green padlock.

Kind Regards, Su.

#180401 Copied

Walid

Participant

December 19, 2017 at 09:34

Dear Flo,
I am not able to do so as those are in the PC:) I am not from the staff, so I can see them, but if yo can make screenshots and explain I may help.
All the best.

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Su Flo

Participant

December 19, 2017 at 09:44

Can you please leave Rose and Olga to sort this. Thank you. Too many people involved.

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Walid

Participant

December 19, 2017 at 10:00

As You wish.I hope all will be sorted soon.
All the best.

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Su Flo

Participant

December 19, 2017 at 10:40

Dear Rose and Olga,

Our credentials are in the Private Content in order to sort out the two http issues to allow our green padlock to work. Best Regards, Su.

Please, contact administrator
for this information.

#180411 Copied

Olga Barlow

Support staff

December 19, 2017 at 18:40

Hello,

That image is your content in Footer 4 widget area. It’s not our theme issue.
So, be attentive what content you are adding.

Regards

#180457 Copied

Su Flo

Participant

December 19, 2017 at 19:31

Can you remove our company name from the forum please.

#180466 Copied

Olga Barlow

Support staff

December 19, 2017 at 19:50

Done.

Regards

#180471 Copied
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