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Migrate to WordPress.com - by hasanhalabi

This topic has 27 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Olga Barlow

hasanhalabi

Participant

December 18, 2017 at 15:25

Hi,

We have many problems in performance because of our current hosting. So we decide to move forward WordPress.com business plan. Now plan don’t have a FTP access how could I migrate all the work we made and maintain the license for the theme!

Thanks

#180349 Copied

26 Answers

Olga Barlow

Support staff

December 18, 2017 at 19:03

Hello,

Theme license is not related to hosting that you use, it’s related to the domain. So, if you did not change the domain then there is no any problem with your license. How to move your WP you can read here https://codex.wordpress.org/Moving_WordPress or contact your new hosting provider to get help with this, we are theme support and don’t have deals with general WP questions. So, feel free to ask any questions about theme options, I’ll be glad to help you.

Regards

#180366 Copied

hasanhalabi

Participant

December 18, 2017 at 19:20

Please check the private content.

Please, contact administrator
for this information.

#180370 Copied

hasanhalabi

Participant

December 18, 2017 at 19:34

Hi,

I deactivate the theme on the old temp domain and activate it on the new one. Now I am trying to activate the “Revolution Slider” plugin, but the following error keep showing.

500 Internal Server Error
An error occurred while processing this request.
Website owner? Check your code and/or debug log. If you need assistance, contact support.

#180374 Copied

Olga Barlow

Support staff

December 18, 2017 at 19:35

Hello,

Deactivate theme on the domain where you don’t plan to use it anymore http://prntscr.com/hp7kt5 And try to activate it on the new domain after that. If you still have the problem, let me know.

Regards

#180375 Copied

Olga Barlow

Support staff

December 18, 2017 at 19:39

You need to enable WP debug or check the server error logs to find out what causes this error and fix it.
Are you trying to activate Revolution slider like a plugin or trying to register your copy of Revolution slider?

Regards

#180376 Copied

hasanhalabi

Participant

December 18, 2017 at 19:51

I am still trying to activate it.

#180377 Copied

Rose Tyler

Support staff

December 19, 2017 at 08:20

Hello,

Please try to activate theme now.

Regards

#180396 Copied

hasanhalabi

Participant

December 19, 2017 at 19:36

Hello, I activated the theme. But I have a problem with the Slider Revolution plugin. When I try to activate it, WordPress fire the following exception.

Fatal error: require_once(): Failed opening required ‘/wpcom-140119654/wp-content/plugins/revslider/public/revslider-front.class.php’ (include_path=’/:.’) in /wpcom-140119654/wp-content/plugins/revslider/revslider.php on line 82

What shall I do?

Thanks

#180467 Copied

Rose Tyler

Support staff

December 20, 2017 at 07:55

Hello,

Try to re-upload slider files https://www.8theme.com/download-plugins/ via FTP or provide us wp-admin and FTP access in Private Content.

Regards

#180479 Copied

hasanhalabi

Participant

December 20, 2017 at 11:53

Hi.

WordPress.com don’t give us FTP account. You can find the WP-admin login info in the private content.

Thanks a lot

Please, contact administrator
for this information.

#180501 Copied

Rose Tyler

Support staff

December 20, 2017 at 13:35

Hello,

You need to contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M

and ask them about credentials to FTP.
Read more – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#180508 Copied

hasanhalabi

Participant

December 20, 2017 at 20:42

I have contacted WordPress.com support team. They have a very restrictive policy regarding FTP and max sizes. Both post_max_size and upload_max_filesize are set to 16MB and no way to increase it. What other solutions you could have?!

Thanks

#180539 Copied

Rose Tyler

Support staff

December 21, 2017 at 09:08

Hello,

Please ask about FTP access also, and provide it in Private Content, so we could re-upload Slider Revolution plugin files via FTP.

Regards

#180554 Copied

hasanhalabi

Participant

December 21, 2017 at 13:14

They don’t grant FTP access at all. I tried this with them. Thier hosting is very restricted.

#180571 Copied

Rose Tyler

Support staff

December 21, 2017 at 13:26

Hello,

I’ve deleted and re-installed Slider plugin via admin panel. Seems because of changing size to 16MB, the plugin activated correctly now. Please check.

Regards

#180572 Copied

hasanhalabi

Participant

December 21, 2017 at 15:56

Thank you very much, you gave me a great help. Last thing. The Slider and WPBakery plugins asking for activation. How should I do it?

Thanks in advance

#180579 Copied

Rose Tyler

Support staff

December 21, 2017 at 16:01

You’re welcome!

Please read – https://www.8theme.com/faq/ (I have a message about plugins activation. Where can I get purchase code?).

Feel free to ask if you have any other questions.

Regards

#180581 Copied

hasanhalabi

Participant

December 21, 2017 at 16:32

Hi,

I know I bothered you a lot these couple of days. But there is something not working well in the menus. The Top menu only shows the first item of the menu. Even I made three menus to test, I got the same result on each one.

Also, I have the same problem with the Vertical secondary menu. Where it does not reflect the changes I made to it.

This issue also appears in the products. Where many of products don’t show the final data I put in the control panel. Please check the private content.

Please, contact administrator
for this information.

#180584 Copied

hasanhalabi

Participant

December 21, 2017 at 17:38

Hello, I figured out the issue of the product. Now still have the problem in the menu

#180587 Copied

Rose Tyler

Support staff

December 22, 2017 at 10:40

Hello,

Try to disable object cache. Let me know about results.
If you can’t save the menu options likely you reached limit http://sevenspark.com/wordpress/menu-item-limit. Try to increase PHP max input vars limit to 8000 or 10000.

Regards

#180618 Copied

hasanhalabi

Participant

December 22, 2017 at 16:17

Sorry for the many things that I am asking for it. But this is my first time to deal with a very restrict hosting like this. My website in Arabic and I have the po and mo file. They are working just fine on my local machine. On the local machine I putted them on wp-content/languages/themes. But I don’t have access to this folder right now. I tried to add the files to xstore/languages and xstore-child/languages but with no luck. What other solutions you could have.

Thanks very much for you help. Really, I appreciate you continues support.

#180634 Copied

Rose Tyler

Support staff

December 22, 2017 at 17:20

I can’t login to your wp-admin panel. Please check it.
Thanks in advance.

Regards

#180640 Copied

hasanhalabi

Participant

December 23, 2017 at 11:14

The user I provide you is working fine. In all cases, I reset its password. you will find its info in the private content.

Please, contact administrator
for this information.

#180653 Copied

Olga Barlow

Support staff

December 23, 2017 at 12:35

Hello,

We get the following http://prntscr.com/hrcrtl
Anyway, if you want to translate theme you need to place translation files into wp-content/languages folder because if you place the translation files into theme folder you’ll lose them after the next theme update.
If you can’t upload previously translated files into wp-content/languages folder then use Loco Translate plugin and translate theme from the scratch.

Regards

#180658 Copied

hasanhalabi

Participant

December 23, 2017 at 12:41

I don’t have access to wp-content/languages. I am planning to put the languages in the child theme. How could I do it?

#180659 Copied

Olga Barlow

Support staff

December 23, 2017 at 13:57

Hello,

Translation does not work in this way. Theme translation files should be placed in wp-content/languages folder or in the languages folder of parent theme if you translate parent theme. Child theme languages folder should contain translation only child theme files. You can read more about theme translations here https://developer.wordpress.org/themes/functionality/localization/

Regards

#180661 Copied
Tagged: migrate, templates, woocommerce, wordpress, wordpress.com
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