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Homepage broken? - by samdobson - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

samdobson

Participant

December 29, 2017 at 17:42

Hi there,

I don’t know what has happened but the entire homepage — with the exception of the menu bar — is completely blank. I didn’t touch the code, I’ve only added products. I tried removing all products to see if this would help, but it didn’t.

I also tried uninstalling everything and starting fresh with a new copy of the theme; that also did not help.

Not sure if this is related, but I also can no longer open the website in Google Chrome. It opens in Safari.

Thank you,
Sam

#180845 Copied Theme version: XStore 4.15 WooCommerce version: 3.2.6

7 Answers

samdobson

Participant

December 29, 2017 at 17:42

I should note all other pages seem to be fine. It’s just the homepage that isn’t displaying.

#180846 Copied

Olga Barlow

Support staff

December 29, 2017 at 18:05

Hello,

Do you use CDN?
Provide me temporary admin panel and FTP access to your site.

Regards

#180850 Copied

samdobson

Participant

December 29, 2017 at 18:15

Please see private details below.

Please, contact administrator
for this information.

#180851 Copied

samdobson

Participant

December 29, 2017 at 18:47

I disabled minification, didn’t help.

#180853 Copied

Rose Tyler

Support staff

January 2, 2018 at 10:28

Hello,

Sorry for the delay due to the weekends.
Please tell me if you have any server cache or maybe CDN?
The wp-admin credentials are incorrect. Please check them.
You may contact your hosting provider and ask credentials to FTP.

Regards

#180925 Copied

samdobson

Participant

January 2, 2018 at 16:27

See pm.

Please, contact administrator
for this information.

#180980 Copied

Olga Barlow

Support staff

January 3, 2018 at 12:52

Hello,

Seems problem was related to WP Memory issue https://prnt.sc/hvhj7e
I have increased WP Memory and can see the page content.

Regards

#181078 Copied
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