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Lost password did not work - by wizualnemedia_pl

This topic has 6 replies, 4 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

  • Avatar: wizualnemedia_pl
    wizualnemedia_pl
    Participant
    January 13, 2018 at 12:40

    Hello,
    I do not know why, but customers can not reset the password on the site. When resetting the password, appears following message : “Password reset is not possible for this user”.

    Screen: hzur0t

    #181775 Copied Theme version: 1.0 WooCommerce version: 3.2.6
    5 Answers
    Avatar: wizualnemedia_pl
    wizualnemedia_pl
    Participant
    January 13, 2018 at 12:50

    PrtSc: http://prntscr.com/hzuui7

    #181776 Copied
    Avatar: wizualnemedia_pl
    wizualnemedia_pl
    Participant
    January 13, 2018 at 13:00

    I got it. This issue is from plugin “No CAPTCHA reCAPTCHA for WooCommerce

    #181777 Copied
    Avatar: riffazstarr
    Riffaz
    Member
    January 15, 2018 at 05:51

    Glad you sorted out this.
    if you have any other question do not hesitate to ask it (in a new chat/post)

    – Regards,

    #181816 Copied
    Avatar: Lucy Hinchliffe
    Lucy Hinchliffe
    Participant
    January 18, 2018 at 11:48

    We also have an issue with password reset functionality not working.

    Please, contact administrator
    for this information.
    #182218 Copied Theme version: 1.0 WooCommerce version: 3.2.6
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2018 at 11:59

    Hello, lucy_hinchliffe@hotmail.com

    Please try to disable all 3-rd party plugins and check if the problem will be solved.
    Also, create a new topic for this problem https://www.8theme.com/forums/xstore-wordpress-support-forum/ – http://prntscr.com/i24975

    Regards

    #182221 Copied
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