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Problem with upgrading IDSore - by faith@headstoneministries.com

This topic has 10 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

faith@headstoneministries.com

Participant

January 18, 2018 at 20:04

This was your reply when my Single Product Page got severely messed after I ungraded the Theme:

Hello, @faith@headstoneministries.com

Please create an individual topic for your issue.
I’ve checked your site and looks like you have some problem in files. Also, you do not have a child theme, it means that changes that you made in files of parent theme will be lost after theme update. In your case, I would recommend to try to solve the problem in this way:
– activate some default theme on site;
– rename IDStore theme folder via FTP;
– upload latest IDStore theme version and activate this theme version that doesn’t have any custom changes;
– clear cache and check if all works fine;
– create a child theme and transfer your custom changes into child theme if this is needed;
– activate the child theme on site, and if all works fine, delete the old theme version.
In result, you will have 2 theme folder (IDStore – parent theme and the child theme), the child theme should be activated on site.
Let us know if you need any further assistance.

I did not follow your instruction because I did not know what I was doing And was able the the help of blue host to restore my site. However I am back at the same problem needing the theme upgraded as the featured products will only show two products regardless of how many are chosen to be featured.

I downloaded Child Theme Configurator to create a Child Theme But this is what comes up after site is analyzed:

“Notice: Array to string conversion in /home3/headsto2/public_html/store/wp-content/themes/idstore/code/options.php on line 32″
Please contact this Theme’s author and report the items inside the box above. You may or may not be able to use this Theme as a Child Theme while these conditions exist.
It is possible that this theme has specific requirements to work correctly as a child theme. Please make sure you are using the latest version of this theme and check your theme’s documentation for more information.”

Again, I don’t know what to do or what I am dooing…I don’t want to wreck the store again!

Please, contact administrator
for this information.

#182276 Copied Theme version: IDStore 3.7 WooCommerce version: 3.2.6

9 Answers

Olga Barlow

Support staff

January 19, 2018 at 09:30

Hello,

Please, provide us FTP access. We’ll help you with child theme and parent theme update.

Regards

#182315 Copied

faith@headstoneministries.com

Participant

January 19, 2018 at 16:34

Thank you very much!

Also note that the Theme has lost all its add to cart buttons.

Blessings
Faith

Please, contact administrator
for this information.

#182415 Copied Theme version: IDStore 3.7 WooCommerce version: 3.2.6

Rose Tyler

Support staff

January 22, 2018 at 08:58

Hello,

FTP that you provided goes to the empty directory http://prntscr.com/i3srxt. So, please, provide us FTP access to the directory where your WP installation is located.

Regards

#182562 Copied

faith@headstoneministries.com

Participant

January 22, 2018 at 16:50

Sorry about That!

Please, contact administrator
for this information.

#182655 Copied Theme version: 3.7 WooCommerce version: 3.2,6

Rose Tyler

Support staff

January 23, 2018 at 10:49

Hello,

We’ve created the child theme, updated some plugins and uploaded new theme version. Please check your site now. Your old theme was renamed, so if all works fine, you may delete “IDstore-old” theme via admin panel > Appearance > Themes.

Regards

#182710 Copied

faith@headstoneministries.com

Participant

January 23, 2018 at 15:27

Hello

Thank you very much the sight looks great, however I still see one problem – the Add to Cart button is still missing on everywhere including the top bar. Can you help.

Blessings

#182741 Copied

Rose Tyler

Support staff

January 23, 2018 at 15:52

Hello,

You’re welcome!
Youn need to disable catalog mode http://prntscr.com/i4giox

Regards

#182743 Copied

faith@headstoneministries.com

Participant

January 23, 2018 at 17:34

Life is now good!

#182758 Copied

Rose Tyler

Support staff

January 24, 2018 at 08:30

Hello,

My pleasure 🙂
Have a nice day.

Regards

#182785 Copied
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