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Can't find the file attachment.php issue

This topic has 11 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

Carlo88

Participant

January 21, 2018 at 20:15

Hello!

My issue is this:

When I upload any image into “Media–>Upload” and I upload an image, the image can’t be visualized if I click “View” and this shows up:

can’t find the file attachment.php

In private you have my WP and FTP credentials.

Thanks! Carlo

Please, contact administrator
for this information.

#182537 Copied Theme version: 2.0 WooCommerce version: 3.2.6.

10 Answers

Rose Tyler

Support staff

January 22, 2018 at 09:08

Hello,

Please provide screenshots of the problem so we could try to recreate the issue on our side.
Thanks in advance.

Regards

#182563 Copied

Carlo88

Participant

January 22, 2018 at 10:00

Hello!

Can’t you see the same on your side?

Here you are screenshots as attachment.

When I click on “View” (hovering on cat image it appears “View”) I see “can’t find the file attachment.php”.

I think it is an issue of the theme, because (you can try) – when u change theme, it is fixed.

https://drive.google.com/open?id=1XtqmtWAaKUwFwElV8lTdmYS5wO9twmhD
https://drive.google.com/open?id=1vuBmvjgLS7A_uiLNztYu1VtgB-CqLOYV

Thanks! Carlo

#182570 Copied Theme version: 2.0 WooCommerce version: 3.2.6.

Carlo88

Participant

January 22, 2018 at 10:04

Moreover,

I think (maybe) it is a problem of paths.

I did this. test.manifatturecotoniere1946.it it is a clone o manifatturecotoniere1946.it.

On FTP (via FileZilla) of test.manifatturecotoniere1946.it I moved some images around so that I had them in the same folder. Since them, it crashed.

Maybe it is ok to clean everything of the them and reinstall it.

Be CAREFUL! manifatturecotoniere1946.it it is the production site, don’t touch it 🙂
Thanks! Carlo

#182571 Copied Theme version: 2.0 WooCommerce version: 3.2.6.

Rose Tyler

Support staff

January 22, 2018 at 10:18

Hello,

Fixed. Please check.

Regards

#182577 Copied

Carlo88

Participant

January 22, 2018 at 11:34

Wohoooooooo!!!!

Great you are a wizard!
Thanks a lot! 🙂

If it is easy so solve please write me the methods so that I could repeat it in case in the future if necessary.

If it is complicated or “risky”, let it go 🙂
I tried hard for 2 days to solve it, no luck!

Thanks a lot!
Carlo

#182593 Copied

Rose Tyler

Support staff

January 22, 2018 at 11:45

You’re welcome!
It was our bug with attachment.php file. We uploaded the file for you to fix the problem. Also, this will be included in next theme update.
Sorry for the inconvenience.
Have a nice day.

Regards

#182594 Copied

Carlo88

Participant

January 22, 2018 at 12:01

Ok!
Many thanks and worry, now it is working perfectly!
Thanks! Have a nice day !

#182601 Copied

Rose Tyler

Support staff

January 22, 2018 at 12:04

Feel free to ask if you have any other questions.

Regards

#182604 Copied

Carlo88

Participant

January 22, 2018 at 12:08

Ah, a question!

Is it safe to upload images directly via FTP in Upload folder?
Or should I upload them via WordPress?

Thanks! Carlo

#182605 Copied

Rose Tyler

Support staff

January 22, 2018 at 13:01

Hello,

You need to upload images via Media Library (WordPress).

Regards

#182609 Copied
Tagged: file attachment, php issue, themes, woocommerce, wordpress
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