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There is no zoom in my theme - by Tagbag

This topic has 16 replies, 4 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

Tagbag

Participant

January 26, 2018 at 17:47

Hey guys,

I use the theme “electronics” from xStore. In the live preview of the template, there is a zoom in the product images. I have activated the zoom for product images in the setting. My product images are also resolved high enough. But there is no zoom in my product images. Can someone help me? Does xStore provide a theme for the zoom that I may not have activated? If so, what’s the name of the plugin?

Best regards

#183107 Copied Theme version: electronics

15 Answers

Olga Barlow

Support staff

January 26, 2018 at 19:38

Hello,

If you have images no less than 600px width and activated zoom option in Theme Options > E-Commerce > Single Product then you should not have problems with it. Check if you have any js errors in console, it can be the reason of the problem.

Provide us temporary admin panel and FTP access to find out and solve the problem.

Regards

#183111 Copied

Tagbag

Participant

January 27, 2018 at 17:41

Hey,
I thank you. That was not the problem though.
I’ve solved it by now. For everyone who will have the same problem in the future like me:
Go to Products, Edit Product, and put under [8theme] Product Options, the Product Layout on Small

Best regards 🙂

#183133 Copied

Rose Tyler

Support staff

January 29, 2018 at 10:36

Hello,

We are glad that you sorted out 🙂
Have a nice day.

Regards

#183189 Copied

khel

Participant

February 1, 2018 at 14:52

Hello,

I have the same problem but the proposed solution does not fixe it, in the console the following output appears,

plugins.min.js?ver=4.9.2:6 Uncaught TypeError: Cannot read property ‘firstChild’ of undefined
at Object.getChildByClass (plugins.min.js?ver=4.9.2:6)
at Object.init (plugins.min.js?ver=4.9.2:7)
at HTMLAnchorElement.<anonymous> (etheme.min.js?ver=4.9.2:1)
at HTMLDivElement.dispatch (jquery.js?ver=1.12.4:3)
at HTMLDivElement.r.handle (jquery.js?ver=1.12.4:3)
getChildByClass @ plugins.min.js?ver=4.9.2:6
init @ plugins.min.js?ver=4.9.2:7
(anonymous) @ etheme.min.js?ver=4.9.2:1
dispatch @ jquery.js?ver=1.12.4:3
r.handle @ jquery.js?ver=1.12.4:3

Any ideias?
Thanks

#183608 Copied

Rose Tyler

Support staff

February 1, 2018 at 16:11

Hello, @khel

Please provide us with your website URL and temporary wp-admin access so we can take a closer look.

Regards

#183630 Copied

Tagbag

Participant

February 2, 2018 at 07:48

Hey,

So i should send you my dates about the privat content container?

Regards

#183670 Copied Theme version: electronics

Rose Tyler

Support staff

February 2, 2018 at 09:17

Hello, @Tagbag

Oh, sorry, the message about access relates to @khel.
But if you need any help feel free to ask.
Have a nice day.

Regards

#183688 Copied

khel

Participant

February 2, 2018 at 16:23

Hello Rose,
Information requested below.

Thanks

Please, contact administrator
for this information.

#183779 Copied

Rose Tyler

Support staff

February 2, 2018 at 16:37

Hello, @khel

Please describe your problem in more details and provide a screenshot for better understanding.

Regards

#183784 Copied

khel

Participant

February 2, 2018 at 16:39

Hello Rose,

In a product page the full screen button for the image does not work.

Thanks

#183785 Copied

Olga Barlow

Support staff

February 3, 2018 at 10:47

Hello,

Provide us FTP access to your site and also disable CDN(if you use it) until we fix the problem.

Regards

#183824 Copied

khel

Participant

February 3, 2018 at 15:48

Details below

Please, contact administrator
for this information.

#183845 Copied

Olga Barlow

Support staff

February 5, 2018 at 12:31

Hello,

Why have you added this code to copyrights widget area https://prnt.sc/iacfkj ? It caused your problem.

Regards

#183952 Copied

khel

Participant

February 5, 2018 at 13:21

Hello Olga, yes i was, just looking to a new payments list in the meantime in remained that piece of the code that was there.

Problem solved.

Thanks

#183958 Copied

Rose Tyler

Support staff

February 5, 2018 at 13:40

Hello, @khel

You’re welcome!

Regards

#183963 Copied
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