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Video Product do not work - by luigiluigi

This topic has 6 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

luigiluigi

Participant

January 28, 2018 at 16:18

Hello,
I tried both method: 1. load mp4 and webem video and 2. embed youtube html code but the video do not appear in single product page.
Any solution?
Thanks

#183154 Copied

5 Answers

Olga Barlow

Support staff

January 29, 2018 at 11:47

Hello,

Please, provide me link to the product where you added video, also, provide temporary admin panel access. We’ll check what is the reason of your problem.

Regards

#183215 Copied

luigiluigi

Participant

January 29, 2018 at 12:14

Hi, I reply to you as private content.
Thanks

Please, contact administrator
for this information.

#183225 Copied

Olga Barlow

Support staff

January 29, 2018 at 14:13

Hello,

1) YITH WooCommerce Zoom Magnifier plugin replace the image structure and video icon does not appear because of this. So, keep plugin disabled and use default WooCommerce zoom if you want to use video feature. Also, you need to use larger images for your products (600px width and more) if you want to have zoom effect. Because zoom window displays source image and if your source image is not bigger than image container you won’t have zoom effect.
2) I found this code in custom CSS http://prntscr.com/i75dkb
White icon on white bg. I have improved the code little bit http://prntscr.com/i75i7a

Regards

#183247 Copied

luigiluigi

Participant

January 29, 2018 at 16:44

Thank you so much!
🙂

#183278 Copied

Rose Tyler

Support staff

January 29, 2018 at 16:54

Hello,

You’re welcome!
Have a nice day.

Regards

#183280 Copied
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