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WC outdated in the theme – sidebar not showing – categories showing in the shop

This topic has 36 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

shiningeyes

Participant

February 1, 2018 at 08:32

Well, Recently Woocomerce updated and all hell got lose.

1. Suddenly, categories started showing on the shop page.
2. Tried to change some options, firstly categories were showing in the sidebar as well, from theme tried to remove them and turn them on again. I am not able to re-enable sidebar.
3. These problems seem to be because of WC not updated in the theme. Can you tell me how to update the files automatically in the theme? or i will have to do it manually?

Tried manually – copied archive product /home3/xxc/public_html/wp-content/themes/royal/woocommerce/archive-product.php

from woocommerce plugin to this folder and i fear i dont do something wrong and changed it back to what it was.

PS i already have the backup.

Please, contact administrator
for this information.

#183531 Copied Theme version: 3.4 WooCommerce version: 3.3.0

35 Answers

shiningeyes

Participant

February 1, 2018 at 08:52

Update:
just notices, categories are showing below the products. you can check on site.
update 2: i updated the archive products file manually, please see if its done right!

Thanks

Please, contact administrator
for this information.

#183534 Copied

Rose Tyler

Support staff

February 1, 2018 at 09:03

Hello,

WooCommerce 3.3 has some major issues – just check the plugin page, so much so that it isn’t available anymore at this time. You need to downgrade woocommerce to 3.2.6 version.
As with all major revision WooCommerce updates, we advise waiting on a theme update until updating.
Note that before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

Regards

#183538 Copied

shiningeyes

Participant

February 8, 2018 at 09:06

how do you recommend i downgrade?

These woocommerce guys are SO irresponsible – First they spit by releasing 1 version and then start licking for next 3-4 versions!

#184341 Copied

shiningeyes

Participant

February 8, 2018 at 09:30

well, i guess its time to change my theme!

deleted 3.3.1 and then uploaded 3.2.6 and its MESSED UP!

I have upgraded it again to 3.3.1 and now what?

I change the theme?

See my site and let me know how can i fix it exactly,

Thanks

#184351 Copied

shiningeyes

Participant

February 8, 2018 at 09:32

MY MAIN PROBLEM IS SIDEBAR ON HOMEPAGE IS NOT SHOWING PROPERLY!

Its showing BELOW the products and not exactly looking like a sidebar!

#184352 Copied

Rose Tyler

Support staff

February 8, 2018 at 10:59

Hello,

Please do not use WC 3.3.1 version, because the theme version 3.4 is not compatible with this latest woocommerce version. Looks like you replace woocommerce files in our theme folder so now you have such result on site.
Please provide us with FTP and admin panel access to your site, so we could upload 3.2.6 WC version and correct theme files.
Once new theme version will be released you will be able to update theme and WC.

Regards

#184375 Copied

shiningeyes

Participant

February 16, 2018 at 11:13

now that you have upadated the theme whats the order now??

Still no sidebar showing!

Fav icon changed to theme default!

#185292 Copied

Rose Tyler

Support staff

February 16, 2018 at 11:28

Hello,

Please check Theme Options > Products Page Layout > Layout and make sure that sidebar is enabled.
Go to Appearance > Customize and click on the ‘Site Identity’ tab and upload site icon.

Regards

#185296 Copied

shiningeyes

Participant

February 20, 2018 at 09:54

Please check my site?

There is a black space of 2 products below 3 rows and NO SIDEBAR is showing!

I have updated the theme options as you said, i have done it already!
Theme Options > Products Page Layout > Layout and make sure that sidebar is enabled. < ALREADY ENABLED!

#185615 Copied

Rose Tyler

Support staff

February 20, 2018 at 10:07

Hello,

1. Do you use a child theme?
2. With parent theme activated on site do you have the same problem?
3. Did you delete, before theme update, “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files?
4. To be able to check the problem deeply, we need temporary wp-admin and FTP access.

Regards

#185620 Copied

shiningeyes

Participant

February 21, 2018 at 22:34

well,,, this theme is messed up bad! never happened to me before!

Can you tell me a way i can save my content and install every software from scratch to make my site perfect?

Please, contact administrator
for this information.

#185909 Copied

Olga Barlow

Support staff

February 22, 2018 at 17:17

Hello,

Please, provide us with Dashboard and FTP access to your site (cPanel – it’s the different thing, we don’t need cPanel) and we’ll help you with sidebar problem.

Regards

#186040 Copied

shiningeyes

Participant

February 23, 2018 at 11:11

i provided you the details in last message hidden content!

Well, i dont kno if its only me or some other people as well, but these has been a pain in the backside!

i deleted EVERYTHING from hosting, installed wordpress, installed theme
installed woocommerce, wp smush, jetpack, akismet and when i hit “activate theme” the site is giving error 500!

this is REDICULOUS

Please, contact administrator
for this information.

#186099 Copied

shiningeyes

Participant

February 23, 2018 at 11:14

my site id down and i am losing revenue just because this theme messed me up very bad!

#186100 Copied

Olga Barlow

Support staff

February 23, 2018 at 12:36

Hello,

I have asked you to provide me login credentials for the WP Dashboard and FTP access. Instead of this, you have provided cPanel access again. Please, create temporary WP user with admin permissions and provide me login and pass to this user. If you don’t know what is FTP contact your hosting provider and ask to send you FTP host, FTP login and password.

You don’t need to install WP from scratch. You just need to provide me required information!

Regards

#186112 Copied

shiningeyes

Participant

February 24, 2018 at 12:43

I am restoring the old version of site!

Find required details below

Please, contact administrator
for this information.

#186202 Copied

shiningeyes

Participant

February 24, 2018 at 13:11

now check why is my site not working?

#186205 Copied

Olga Barlow

Support staff

February 26, 2018 at 11:07

Hello,

Admin panel access is incorrect – http://prntscr.com/ijuu4g
Also, tell me what version of PHP do you use?

Regards

#186293 Copied

Olga Barlow

Support staff

February 27, 2018 at 08:40

Hello, @shiningeyes

Can you provide me correct FTP and Dashboard access at the same time? We can’t help you if you send us only one of this. Waiting for your reply. We want to solve this problem ASAP and close the ticket because it takes too long time.

Regards

#186425 Copied

shiningeyes

Participant

March 2, 2018 at 12:16

check message!

Please, contact administrator
for this information.

#186954 Copied

Olga Barlow

Support staff

March 5, 2018 at 10:57

Hello,

Thank you for the correct access.
We have checked your WP installation and see that you use PHP version 5.2 http://prntscr.com/in0w43
To use Royal, you must be running PHP 5.3 or higher. So, update PHP version and reply back. We’ll continue.

Regards

#187144 Copied

shiningeyes

Participant

March 12, 2018 at 16:34

its already done!

When you correct my theme now???

#187937 Copied

Olga Barlow

Support staff

March 12, 2018 at 18:15

Hello,

Unfortunately, as I can see you have changed it back to 5.2 http://prntscr.com/iq7oav
I have logged in enabled Royal theme and it worked fine just for a few mins and then again 5.2 PHP version gave us the fatal error.

Also, please, disable server cache.

Regards

#187954 Copied

shiningeyes

Participant

March 12, 2018 at 20:09

Also explain what is this after 3 rows of products :
http://prntscr.com/iq9gq1

I have chosen to show sidebar on right side and now the sidebar is showing on the left side.
When i choose to show the sidebar on the left side it gets ALL MESSED UP!

and my business is MESSED up because of your “THEME

#187959 Copied

shiningeyes

Participant

March 12, 2018 at 20:11

well, i have never ever had to deal with this type of issues with any theme before in last 10 years.

now server cache… i did change the php version in .htaccess file again now.

This theme never seems to work fine..

#187960 Copied

shiningeyes

Participant

March 12, 2018 at 20:12

what a waste “ROYAL” has been for me!

#187961 Copied

shiningeyes

Participant

March 12, 2018 at 20:20

whats WRONG with it???
setting: http://prntscr.com/iq9lgt
Display: http://prntscr.com/iq9m28

PS: you somehow changed the .htaccess file which changed php version at 6.14 pm and replied on 6:15 pm
you just have to add a simple code in .htaccess file to change php version.

i have changed the php version and activated the theme for you. now solve my issue. Your support is good but my rating for this theme is 3/10

#187962 Copied
Olga Barlow

Support staff

March 13, 2018 at 20:02
Hello,

The reason of your problem was custom CSS http://prntscr.com/iqqxgk
```
.archive.woocommerce-page .main-products-loop {
    float: right;
}
```
Once I removed it sidebar position works fine.
So, it’s not our theme issue.

Regards
#188118 Copied
shiningeyes

Participant

March 14, 2018 at 21:17

After 3 rows, 2 products space missing is also custom css issue? could you please check?
http://prntscr.com/ir9hxg
http://prntscr.com/ir9iaa

#188226 Copied
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