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Image Gallery Issues for Single Page Products (Classico)

This topic has 8 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

Simon

Participant

February 1, 2018 at 13:32

Hi there,

In the single product page we find the following:

1. Gallery seems to be an image behind when viewing the array of product photos in the gallery. ie. When you click the image to look at it in the main view, it shows the image afterwards.

1.a. We did use a ‘Twist’ plugin which works better but then includes the product image as well as the gallery images which throws everything out of line because the product images are all portrait and gallery is all landscape.

2. When you click on the main image to enlarge it in the lightbox, it then does show the product image with the gallery images, so maybe there is some coding somewhere which is ignoring that portrait product image from the gallery but is having an effect with the synchronising between seeing what you are clicking in the gallery (before expanding the lightbox).

Please, contact administrator
for this information.

#183588 Copied Theme version: 1.7.1 WooCommerce version: 3.3.0

7 Answers

Rose Tyler

Support staff

February 1, 2018 at 13:59

Hello,

The wp-admin credentials are incorrect.
WooCommerce 3.3 has some major issues – just check the plugin page, so much so that it isn’t available anymore at this time. You need to downgrade woocommerce to 3.2.6 version. Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

It would be better to update parent theme to latest version -https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/classico/ to avoid problems with old files.
You will lose only changes in theme files if you made them in parent theme files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.

After downgrade woocommerce and theme update, please contact us one more time if you face any problem.

Regards

#183592 Copied

Simon

Participant

February 1, 2018 at 14:13

Hello,

Thanks for the reply. I will have to look into this but the gallery issue has been there from the start.

I have posted the details again for WP login. Not sure whey they didn’t work as should be fine.

Thanks,

Simon

Please, contact administrator
for this information.

#183594 Copied

Rose Tyler

Support staff

February 1, 2018 at 15:15

Hello,

Ok. Please describe questions from your first message with more details and provide screenshots for better understanding.
Thanks in advance.

Regards

#183616 Copied

Simon

Participant

February 1, 2018 at 15:26

Hello,

See image example in private content to explain the issue.

Thanks,

Simon

Please, contact administrator
for this information.

#183618 Copied

Rose Tyler

Support staff

February 2, 2018 at 09:53

Hello,

Thanks for the screenshot. The slider works fine on my test site with latest theme version. I would recommend you check the problem 1) with parent theme activated on your site, 2) with default WC theme – Storefront. Also, try to disable all 3-rd plugins > clear cache and check then.

Regards

#183696 Copied

Simon

Participant

February 2, 2018 at 11:55

Hello,

Thanks for the reply. This may sound like a silly question, but only the child theme shows as active on the site. Do I need to activate the parent theme as well? But surely this would replace the child theme? Not sure what the best setup with the themes should be regarding parent and child.

Thanks,

Simon

#183726 Copied

Rose Tyler

Support staff

February 2, 2018 at 14:21

Hello,

The parent theme and child theme are 2 different themes that work like couple. Please read more about child theme https://codex.wordpress.org/Child_Themes
Only widgets may change positions after changes the activated theme on site, but you may set them back in Appearance > Widgets.

Regards

#183753 Copied
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