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Few issues - by DeVereor - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

DeVereor

Participant

February 5, 2018 at 23:22

Purchased the theme, loving it.
I am using the underwear theme.
1) On mobile no product images show on single product pages. on tablet no product images show at all.

2) The end breadcrumb shows twice, ie “home > cat1 > cat2 cat2”

3) Main menu (top navigation), if i add sub-menus they are near transparent. and if try to view them with page scrolled up then appear to be hidden behind the slider?

there were a couple of other things, but stupidly i didn’t write them down and cannot recall at present.

thanks in advance!

#184033 Copied

3 Answers

Olga Barlow

Support staff

February 6, 2018 at 09:36

Hello,

1) It can be related to your image dimensions in WC plugin settings. Could you, please, provide me temporary admin panel access.
2) Provide me FTP access, please, we’ll fix it.
3) I don’t see any subitem in your menu. Provide me temporary admin panel access to create subitems and check.

Regards

#184059 Copied

DeVereor

Participant

February 6, 2018 at 09:55

thanks, here are the details of temporary logins

Please, contact administrator
for this information.

#184064 Copied

Olga Barlow

Support staff

February 6, 2018 at 11:31

Hello,

1) I have enabled the default WooCommerce theme – Storefront – and see the same problem with featured image http://prntscr.com/iash28 Looks like it’s some problem with your images or with the way how you uploaded them to your Dashboard http://prntscr.com/iasm8i . WordPress and Woocommerce plugin use different image sizes for catalog image, single product, thumbnails (WooCommerce > Setting > Products > Display) and WP generates images with these sizes and uses them when it’s needed. But your images do not have such sizes and even Regenerate thumbnails plugin does not work for you. Contact WP or WC support to solve this problem. Unfortunately, theme support can help you only with problems related strictly to our theme. WordPress or WooCommerce default problems are outside the scope of our support

2), 3) Fixed. Check now.

Regards

#184089 Copied
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