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Problems with the new theme update and other problems with the product page

This topic has 36 replies, 3 voices, and was last updated 6 years, 8 months ago ago by Olga Barlow

Tagbag

Participant

February 7, 2018 at 20:25

Hey,

I have just installed the new theme update. Then there were problems. Normally, my header looks like this:

Now he looks like this: (and also the shop is not shown anymore)

I also have a few other problems, and would be very grateful if you could help me again.

The Single Product Page looks like this in the Theme Preview:

My current Single Product Page looks like this:

1. I would like to make the product image the same size as in the preview.
2. In addition, I would like to list the other thumbnails horizontally in a list, as in the Theme Preview.
3. I would reduce the width of the product view to the width of the preview.
4. And I would like to remove the 3 tab “Additional Information”. In the preview only 2 can be seen.

I hope I have explained everything understandable and that I do not bombard you too much with the questions 🙂

Maybe you can give me suitable solutions or find it yourself on my page. As you prefer. The data would be found in the private content.

Regards

Please, contact administrator
for this information.

#184304 Copied Theme version: electronics

35 Answers

Tagbag

Participant

February 7, 2018 at 20:49

I forgot a few questions ^^

1. Can I update WooCommerce after the theme update?

2. The images of the Slider “related Procuts” under the product of a Single Product Page do not want to load.

3. How to add the number selection of the product?

#184306 Copied Theme version: electronics

Olga Barlow

Support staff

February 8, 2018 at 13:58

Hello,

Looks that you have updated theme but did not update WooCommerce plugin to version 3.3.1. Please, update plugin to 3.3.1 and let me know if you still have the problems.

Regards

#184417 Copied

Tagbag

Participant

February 8, 2018 at 14:40

Hey,

i updated woocommerce. The header and the shop are shown now. Thank you.
Unfortunately, this does not solve the other problems. Can you please help me with that?

Regards

#184432 Copied Theme version: electronics

Olga Barlow

Support staff

February 8, 2018 at 17:51

Hello,

1) Slider issue is related to Stripe plugin http://prntscr.com/ibyq4g js error breaks all the other scripts. Contact plugin author to solve the problem.

2) http://prntscr.com/ibyqmn you have chosen the small layout for the single product in the product settings. It overrides the global Theme Options. Set to inherit to use settings from global Theme Options.
3) To remove Additional Information tab follow the WC documentation https://docs.woocommerce.com/document/editing-product-data-tabs/

Regards

#184505 Copied

Tagbag

Participant

February 8, 2018 at 20:18

Hey,

thank you again. All works fine.
I can count on you!

I have some more questions^^

Can I use this image as background in the breadcrumb? Or do you disagree with that?

How can I increase the displayed images of the related slider from 4 to 5?

And how can I let the customer make a selection, like here:

Regards

Please, contact administrator
for this information.

#184541 Copied Theme version: electronics

Rose Tyler

Support staff

February 9, 2018 at 10:43

Hello,

You’re welcome!
1. http://prntscr.com/ic9twj
2. Copy xstore/woocommerce/single-product/related.php file into child theme and do the necessary changes http://prntscr.com/ic9w82
3. Please read how to create variable prodiuct – https://docs.woocommerce.com/document/variable-product/
Feel free to ask if you have any other questions.

Regards

#184579 Copied

Tagbag

Participant

February 9, 2018 at 18:34

Hey,

Thank you. Everything went well.

Again a few more questions:

1. How can I put the title of the attribute “Länge” with the attributes in a row? And is it possible to display the attributes as individual selection fields, as in the following example?

2. How can I remove the article number “ARTIKELNUMMER: k.A.” from the Single Product page?

3. How can I change the hover color and font of the shopping cart button?

Regards 🙂

Please, contact administrator
for this information.

#184657 Copied Theme version: electronics

Rose Tyler

Support staff

February 12, 2018 at 11:33

Hello,

1. This is not possible by default. Please describe the desired result in details, for example, do you want to get this in sidebar or on some particular page, and we will try to suggest you some workaround.
2. Is this solved http://prntscr.com/idk1b2 ? if not, please provide me link to page where you want to remove the text.
3. Please delete this code from Theme Options > Styling > Custom css https://prnt.sc/idk3cx then you will be able to change color of buttons via Theme Options > Styling -> Content > Customize buttons.

Regards

#184789 Copied

Tagbag

Participant

February 12, 2018 at 13:30

Hey,

1. I would like to have it like this:

so not in a dropdown menu, but listed horizontally and always visible

and it should be exactly where it is at the moment

the red arrow indicates the place where it is currently displayed.

I’m sorry if I got it wrong.

2. It should look like this, as in your example picture
Unfortunately, at the moment it looks like this:

The article number appears I believe only in “variable products”. Can you remove them there please?
Here is the link to one of the pages:
https://tagbag.de/produkt/patch-beanie

3. It works, thank you.

Regards 🙂

Please, contact administrator
for this information.

#184807 Copied Theme version: electronics

Tagbag

Participant

February 12, 2018 at 13:41

To problem number 2, here again clarified: I would like to have the item number removed. As far as I know this only appears with the “variable products”.

and another question: how can I change the font of the shopping cart button?

Regards

Please, contact administrator
for this information.

#184810 Copied Theme version: electronics
Rose Tyler

Support staff

February 12, 2018 at 14:01
Hello,

1. I think you are looking something like swatch plugin, for example, https://wordpress.org/plugins/color-or-image-variation-swatches-for-woocommerce/
2. Please add this code in Theme Options > Styling > Custom css or in style.css file of child theme:
```
.single-product .sku_wrapper {
    display: none !important;
}
```
3. You’re welcome!
4.
```
.single_add_to_cart_button {
    font-family: Lato;
}
```
Regards
#184817 Copied
Tagbag

Participant

February 12, 2018 at 14:50

Hey,

1. Yeah true. Is it compatible with the theme?

2. and 3. Thank you!

Regards 🙂

#184824 Copied

Rose Tyler

Support staff

February 12, 2018 at 15:02

Hello,

Some of our customers use this plugin.

Regards

#184826 Copied

Tagbag

Participant

February 13, 2018 at 07:50

hey,

the plugin works well.

Can I change the order of the product description? So that the price stands for example over “Kostenloser Versand”?

Regards

#184891 Copied Theme version: electronics
Rose Tyler

Support staff

February 13, 2018 at 08:45
Hello,

Please add this code in custom css:
```
.fixed-content {
    display:  -webkit-box;
    display:  -webkit-flex;
    display:  -ms-flexbox;
    display:  flex;
    -webkit-box-orient: vertical;
    -webkit-box-direction: normal;
    -webkit-flex-flow: column;
        -ms-flex-flow: column;
            flex-flow: column;
}
.product-information .title, .product-info-wrapper .title, .product-summary-center .title, .product-information .product_title, .product-info-wrapper .product_title, .product-summary-center .product_title,
.product-information .price, .product-info-wrapper .price, .product-summary-center .price,
.product-information .products-page-cats, .product-info-wrapper .products-page-cats, .product-summary-center .products-page-cats {
    -webkit-box-ordinal-group: 0;
    -webkit-order: -1;
        -ms-flex-order: -1;
            order: -1;
}
.product-information .product_meta, .product-info-wrapper .product_meta, .product-summary-center .product_meta {
    margin-bottom:  0;
}
```
Also, about the count of related products on single product page, you may change this via Theme Options https://prnt.sc/idzxlp instead of file editing.

Regards
#184902 Copied
Tagbag

Participant

February 13, 2018 at 10:02

Hey,
thanks first of all. But how can I make the customer review over the price and the shipping time under the product attributes?

Regards

Please, contact administrator
for this information.

#184917 Copied Theme version: electronics

Rose Tyler

Support staff

February 13, 2018 at 10:26

Hello,

We’ve made some changes in Custom css. Please, clear cache and check now.

Regards

#184921 Copied

Tagbag

Participant

February 13, 2018 at 12:09

Hey,

thank you!
I’m so sorry that I’ll confront you again.
I have completely planned the order now.
So can you please make one last change?
I would like to have the order as follows:

I would be very happy ^.^

Regards

Please, contact administrator
for this information.

#184933 Copied Theme version: electronics

Olga Barlow

Support staff

February 13, 2018 at 13:26

Hello,

Unfortunately, wc-gzd-additional-info (Lieferzeit: 21-47 Tage) can’t be placed inside variation form without customization of PHP files. If you want to move that info inside the variation form http://prntscr.com/ie3n2j , before “Add to cart” button, then contact plugin author to implement this.

Regards

#184954 Copied

Tagbag

Participant

February 14, 2018 at 21:14

Hey,
Thank you very much. Can you possibly tell me where to find a list of ‘xstore-icons’? And am I allowed to use these?

Regards

#185112 Copied

Olga Barlow

Support staff

February 15, 2018 at 13:31

Hello,

You are welcome!
Here you can check what icons xstore-icons font includes http://prntscr.com/if2pdl
Code for icons you can find in xstore/fonts/xstore-icons.svg and codepoint for every icon you can find in xstore/less/modules/xstore-icons.less
You can use these icons with our theme only.

Regards

#185178 Copied

Tagbag

Participant

February 24, 2018 at 12:25

hey,

one more question 🙂

Is it possible to remove the link “mein Konto” (my account) from the meta-bar and insert it next to the wishlist as an icon?

At the moment it looks like this:

And I would like to have it like this:

Regards

Please, contact administrator
for this information.

#186201 Copied Theme version: electronics

Olga Barlow

Support staff

February 26, 2018 at 12:09

Hello,

There is no such option by default. You can do this by additional customization ( xstore/headers/advanced.php file is responsible for your header structure).

Regards

#186314 Copied

Tagbag

Participant

March 1, 2018 at 07:52

Hey,

would you know how to do that?
Or is not this one of the tasks of the support?
If not, please let me know, no problem at all 😀

Regards

#186764 Copied Theme version: electronics

Olga Barlow

Support staff

March 2, 2018 at 09:09

Hello,

Unfortunately, additional customization is outside the scope of our support https://themeforest.net/page/item_support_policy#whats-not-included-item-support

But many users ask us about my account link in that place, so very likely our developers will add the option to change the position of that link and choose where you want to show it. So, follow our updates.

Regards

#186907 Copied

Tagbag

Participant

March 2, 2018 at 16:35

Hey,

Thank you for your answer. Can you also tell me how I can change the text color of the breadcrumbs, because I can not change them based on the setting in Theme-Option> General> Breadcumbs.

And can I customize the look of the sidebar without applying CSS code myself?

Regards

#186996 Copied Theme version: electronics

Olga Barlow

Support staff

March 2, 2018 at 19:23

Hello,

1) Provide me temporary FTP access to fix the problem with breadcrumbs settings
2) We don’t have any special settings for the sidebar styling.

Regards

#187020 Copied

Tagbag

Participant

March 2, 2018 at 20:05

Hey,

Thank you.

Regards

Please, contact administrator
for this information.

#187028 Copied Theme version: electronics

Olga Barlow

Support staff

March 2, 2018 at 20:21

Hello,

I have asked about FTP access. You provided Dashboards access only.

Regards

#187032 Copied
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