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Fatal Error on Classico - by rosetcg - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

rosetcg

Participant

February 9, 2018 at 22:54

I receive the following error
Fatal error: Call to undefined function et_get_versions_option() in /home/jaddeo/public_html/wp-content/themes/classico/framework/thirdparty/envato_setup/envato_setup.php on line 207

Please, contact administrator
for this information.

#184669 Copied Theme version: Classico WooCommerce version: Classico

11 Answers

Rose Tyler

Support staff

February 12, 2018 at 09:39

Hello,

Please provide us with wp-admin and FTP access in Private Content.

Regards

#184752 Copied

rosetcg

Participant

February 13, 2018 at 12:34

I was able to restore from backup, but I am still having issues with the theme & WooCommerce.

Please, contact administrator
for this information.

#184940 Copied Theme version: Classico Theme

Rose Tyler

Support staff

February 13, 2018 at 13:44

Hello,

You need to update the theme to latest version that compatible with woocommerce version that you use.
https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/classico/ to avoid problems with old files.
You will lose only changes in theme files if you made them in parent theme files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also updated all plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins), to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ ).

Regards

#184960 Copied

rosetcg

Participant

February 13, 2018 at 16:08

I have copied the files and now get the following error –

Please, contact administrator
for this information.

#184985 Copied

Rose Tyler

Support staff

February 13, 2018 at 17:03

Hello,

Please provide FTP access (FTP hostname, FTP username, FTP password).

Regards

#184994 Copied

rosetcg

Participant

February 13, 2018 at 17:17

Below is the ftp info. Thank you.

Please, contact administrator
for this information.

#184996 Copied

rosetcg

Participant

February 13, 2018 at 20:22

Any update? Thank you

#185005 Copied

Olga Barlow

Support staff

February 14, 2018 at 12:15

Hello,

I don’t know when you get that error but when we checked your site everything was old – WP, theme, all the bundled plugins. We have updated them and also fixed few errors related to enqueue_script in child theme and site works now. Check, please.

Next time before WC plugin or theme update make sure that you updated WP to the compatible version and updated all the bundled plugins.

Regards

#185056 Copied

Olga Barlow

Support staff

February 14, 2018 at 12:16

P.S. You have a lot of out of date files in child theme http://prntscr.com/iekaic Fix this.

Regards

#185058 Copied

rosetcg

Participant

February 26, 2018 at 18:06

Thank you for your assistance. My prior web developer did not update anything over the past two years. When I reached out to you, I had purchased the theme under my pwn account and uploaded the new files, but not the theme files. When I did not hear a response, I had to restore from backup (which included out dates files). All of the theme files and child theme files are updated and working with WooCommerce. I do see an error on the WP Dashboard for Essential Grid. I have purcahsed the newest version from Envato and it is currently uploaded into my backend. When I click to activate the plugin the entire site crashes.

#186398 Copied

Olga Barlow

Support staff

February 27, 2018 at 12:14

Hello,

If parent theme is enabled everything works fine even when Essential Grid plugin is activated. So, contact your developer to fix the problem because looks like the issue is caused by custom code in child theme.

Also, keep in mind that you don’t need to buy plugins that came bundled with our theme. You can get the updated version of all the included plugins here https://www.8theme.com/download-plugins/
If you did not find the latest version there just report us and we’ll update plugins on that page.

Regards

#186464 Copied
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