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Bad Gateway – Nginx - by Mfaruqi - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Laranz

Mfaruqi

Participant

February 13, 2018 at 15:29

Hi there,

I’m getting bad gateway error from NginX whenever I try to edit pages. Error does not come when editing posts.

I can see this error is due to your theme. As when I use 2017 theme there is no error.

Can you please look into it?

I’m posting the relevant info in private contents.

Kind regards,

Mfaruqi

Please, contact administrator
for this information.

#184975 Copied

10 Answers

Rose Tyler

Support staff

February 14, 2018 at 13:34

Hello,

This looks like Massive Addons for WPBakery Page Builder plugin specific issue with PHP version that you use http://prntscr.com/ielcf5, therefore it is harder for us to find the issue and fix it.
Can you downgrade PHP version to 7.1 because Revolution Slider and Visual Composer does not fully support it and produce errors?

Regards

#185062 Copied

Mfaruqi

Participant

February 14, 2018 at 14:03

Hi Rose,

Thank you for your reply. I will do as suggested and will post the result. It is sad that these plugins don’t support PHP 7.2 yet.

Best regards,

Mfaruqi

#185064 Copied

Rose Tyler

Support staff

February 14, 2018 at 14:25

Hello,

Ok. Feel free to ask if you have any other questions.

Regards

#185067 Copied

Mfaruqi

Participant

February 14, 2018 at 16:27

Hi there,

As per your suggestion I downgraded php to 7.1 on my development server. Then all I was getting was a blank page instead of site home page. I wasn’t even able to login to admin panel.

When I checked website logs I found this:

*****[error] 4672#4672: *1 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Class ‘DOMDocument’ not found in /var/www/html/*******/wp-content/plugins/mpc-massive/shortcodes/mpc_row/mpc_row.php:26
Stack trace:
#0 /var/www/html/******/wp-content/plugins/mpc-massive/shortcodes/mpc_row/mpc_row.php(1507): MPC_Row->__construct()

When I disabled the Massive Addons plugins by renaming the folder my site was live again.

It means that the basic problem was not with PHP 7.2 it was with Massive Addons plugin. Now when I disabled the plugin in my original server my original issue was resolved and I was able to edit pages using PHP 7.2.

Can you please give me some ETA when this plugin issue be resolved?

Best regards,

Mfaruqi

#185094 Copied

Mfaruqi

Participant

February 14, 2018 at 16:50

Hi there,

Oops now I’m getting mpc plugin code all over the place. It means Massive addons is a required plugin for the website. Now what I do?

Can you please suggest some fix for this plugin?

Best regards,

Mfaruqi

#185100 Copied

Rose Tyler

Support staff

February 14, 2018 at 16:54

Hello,

Package php-dom is a virtual package provided by:
php7.1-xml 7.1.3+-3+deb.sury.org~xenial+1
php7.0-xml 7.0.17-3+deb.sury.org~xenial+1
php5.6-xml 5.6.30-9+deb.sury.org~xenial+1
You should explicitly select one to install.

Regards

#185101 Copied

Mfaruqi

Participant

February 14, 2018 at 17:33

Hi there,

Thank you very much for your prompt response. As per your suggestion I installed php7.1-xml on my development server and all the issues are resolved.

It all boils down to Massive Add Ons plugin is incompatible with PHP 7.2. All other plugins work fine. It also means I have to downgrade php on my main server as well.

Is there any fix for Massive Add ons Plugin for PHP 7.2 coming any time soon?

Thank you again for your prompt resolution of this issue.

Best regards,

Mfaruqi

#185102 Copied

Rose Tyler

Support staff

February 15, 2018 at 08:18

Hello,

I am glad that the problem was solved.
Here you may find Massive Addons changelog – https://codecanyon.net/item/massive-addons-for-visual-composer/14429839 – https://prnt.sc/ieytga when the new version appears on codecanyon, we will be able to update the plugin on our site https://www.8theme.com/download-plugins/

Regards

#185122 Copied

Mfaruqi

Participant

February 17, 2018 at 13:04

Hi there,

As it was a hassle downgrading PHP 7.2 to 7.1 on my production server, I searched on internet for a solution.

Added the following lines to my website.conf file in the PHP block:
fastcgi_buffers 16 16k;
fastcgi_buffer_size 32k;
restarted the server.

And the issue was resolved.

Sincere regards,

Mfaruqi

#185370 Copied

Laranz

Participant

February 19, 2018 at 03:26

Hi @Mfaruqi,

Glad we helped. 🙂

Let us know If you have any other questions. Please feel free to contact us again in the future regarding any other issues.

If you’re happy with our service, don’t forget to rate us in themeforest. 🙂

Thanks,
laranz.

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