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Shop Page Help - by sharpe_22 - on WordPress WooCommerce support

This topic has 30 replies, 3 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

sharpe_22

Participant

October 7, 2014 at 14:38

Hello,

I am adding the product pages to my website and used the Legenda Demo Shop page to show all the products at once.

However I have tried to edit this page and when I go on pages – shop there is nothing to edit.
Very confused about this!

Please can you help me.

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29 Answers

Robert Hall

Support staff

October 7, 2014 at 14:42

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

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sharpe_22

Participant

October 7, 2014 at 14:48

Hi,

Please see below, hope this is right

Please, contact administrator
for this information.

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Eva Kemp

Support staff

October 7, 2014 at 15:30

Hello,

As I see you have selected “The Horseshoes” page for shop page in Woocommerce > Settings > Products tab. Please specify what exactly you want to edit on this page.

Thank you.
Regards,
Eva Kemp.

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sharpe_22

Participant

October 7, 2014 at 15:42

Hello,

What I am trying to achieve is a page where I can have a selection of products on one page.
I thought by using this page it shows the products in lines of 3, and the customer then can click on the one they want to view the product page. I don’t want all my products shown on this page, just a few (which I choose)

I don’t want the categories down the left hand side, and the first image/slider I wish to change.
But I cannot seem to Edit any of this ‘The Horseshoes Page’

Please help!

#18660 Copied

Eva Kemp

Support staff

October 7, 2014 at 16:20

Hello,

You can select in Woocommerce > Settings > Products tab > Shop Page Display > Show subcategories and “The Horseshoes” page will display product categories instead of products themselves.
To remove sidebar from the left side you need edit the page “The Horseshoes” in wp-admin panel > Pages and select Sidebar Position as “Without Sidebar” in the Page Layout box.
To change the banner you need go to Theme Options > Shop > Product Page Banner and add your own image.

Thank you.
Regards,
Eva Kemp.

#18670 Copied

sharpe_22

Participant

October 7, 2014 at 16:42

Hi,

Thank you.
I want to show the products, just not all of them.
Can I select the products I want to show on that page?

If not is there a different way to do it?

I changed the sidebar and it updated however the sidebar on the left with Categories is still showing up.

This also relates to my product page: Gold Plated & Swarovski Crystal Stirrups – It doesn’t save anything I do now. I added the ‘new’ option and added some more text and it wouldnt update! Very frustrating.

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Robert Hall

Support staff

October 7, 2014 at 17:00

Hello,

You can add products what you want into some category, and show this category on page.

Regards,
Robert Hall.

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Eva Kemp

Support staff

October 7, 2014 at 17:15

Hello,

I’ve changed settings in Theme Options > Products Page Layout and selected layout without sidebar. Now it’s absent on the Shop page.
To display some products you can use this shortcode [etheme_products title=" " ids="" skus="" type=" " products=" " limit=" " columns=" " categories="" desktop="" notebook="" tablet="" phones=""] as described in our documentation https://www.8theme.com/demo/docs/legenda/index.html#!/legenda_shortcodes

Please specify what text and where you added it so it’s not showing.
Thank you.

Regards,
Eva Kemp.

#18683 Copied

sharpe_22

Participant

October 8, 2014 at 13:28

Hi,

Ok ive changed around my product pages so its easier! Thank you!

On the “Gold Plated & Swarovski Crystal Stirrups” Product Page.
I go to add some text to the product description, just general text. When I update it reloads the page and my changes I made hadn’t saved….. very strange. Not sure why. But it only happens on that page.
I also clicked on the “new” option as yes and again it didn’t save.

Thank you for your help

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Eva Kemp

Support staff

October 8, 2014 at 15:24

Hello,

The text for product description is shown from the block “Product Show Description”. So you need change this block.
Also please update the theme to the latest version 2.4.1 and don’t forget to create back up before update.
Thank you.

Regards,
Eva Kemp.

#18863 Copied

sharpe_22

Participant

October 10, 2014 at 08:32

Hi,

No in the short product description I write about the product, update it and it doesn’t save.

Ok I will update it.
Can you send me details how to update because I always struggle doing this.

Thank you

#19119 Copied

Robert Hall

Support staff

October 10, 2014 at 08:37

Hello,

Here is video tutorial how to update theme:
http://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#19121 Copied

sharpe_22

Participant

October 11, 2014 at 16:01

Hi

I am updated my theme forest

and the “Gold Plated & Swarovski Crystal Stirrups” page still doesn’t save any of the changes i make

This is very frustrating now

Thank you

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Eva Kemp

Support staff

October 11, 2014 at 19:57

Hello,

Please provide us with FTP credentials to check this issue.
Also specify what changes you are trying to make.

Thank you.
Regards,
Eva Kemp.

#19316 Copied

sharpe_22

Participant

October 12, 2014 at 10:23

Hi,

The only page that isn’t saving is the “Gold Plated & Swarovski Crystal Stirrups” product page.

I type text in the product short description and save… it doesn’t save
I choose the product marked as New option as yes…save and it doesn’t save
I edit the prices for all variations, and it doesn’t save.

Please see FTP Below

Thanks

Please, contact administrator
for this information.

#19351 Copied

sharpe_22

Participant

October 12, 2014 at 10:26

Hi,

I type text in the product short description and save… it doesn’t save
I choose the product marked as New option as yes…save and it doesn’t save
I edit the prices for all variations, and it doesn’t save.

Please see FTP Below

Thanks

Please, contact administrator
for this information.

#19352 Copied

Eva Kemp

Support staff

October 13, 2014 at 14:56

Hello,

Sorry, but the credentials for FTP are incorrect.
Please check them.

Thank you.

Regards,
Eva Kemp.

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sharpe_22

Participant

October 13, 2014 at 19:03

Hi

They do work, we just need your IP address so we can let you have access, as the server is locked

Please send your IP address

Thank you

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Eva Kemp

Support staff

October 15, 2014 at 11:48

Hello,

Sorry, but your issue will be reviewed by a tech who is in business trip now. Is it possible to provide FTP access without IP address?
Thank you.

Regards,
Eva Kemp.

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sharpe_22

Participant

October 15, 2014 at 16:50

Hi

Yes but I need a time of when you are planning to go on.
Gave you give me a time and duration please?

Thank you

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Eva Kemp

Support staff

October 15, 2014 at 17:48

Hello,

We’ll start working on the issue from now. It’ll take approximately 1-2 hours.

Thank you.
Regards,
Eva Kemp.

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sharpe_22

Participant

October 15, 2014 at 18:33

Hi

It’s been unlocked for 4 hours from 6.25pm (gmt London)

Thank you

I have a few tickets so please check them while you are on there.

Thank you

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Eva Kemp

Support staff

October 15, 2014 at 20:01

Hello,

I’ve re-updated the theme and checked the issue with default WordPress theme.
Such problem persists there too.
We can say that it’s related to Woocommerce plugin. You need contact their support and ask them to check this problem.

Thank you for understanding.
Regards,
Eva Kemp.

#19999 Copied

sharpe_22

Participant

October 15, 2014 at 20:25

Hello

Sorry but this issue is with your theme and would appreciate you sorting this out. It sounds Like your trying to pass the blame on.
As it’s your theme please fix this issue

Thank you

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Eva Kemp

Support staff

October 16, 2014 at 14:46

Hello,

Please try to activate WordPress default theme and check it yourself. You’ll see that the issue appears there too.
So the problem occurs not only with our theme.

Thank you.
Regards,
Eva Kemp.

#20145 Copied

sharpe_22

Participant

October 18, 2014 at 14:23

Hello,

I have tried to contact woo commerce and I cannot get any support unless i brought this product. But I don’t have an order number because it came with the theme.

What am I suppose to do?

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Eva Kemp

Support staff

October 18, 2014 at 15:15

Hello,

Please clarify what product you mean. Is it Woocommerce plugin? It’s free and can be downloaded without any fee.

Thank you.
Regards,
Eva Kemp.

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sharpe_22

Participant

October 18, 2014 at 16:04

Hi,

Yes, it was downloaded for free through you. But you told me to go to woocommerence to get help, but I cannot get support through them unless I have the order number that I brought it.

Could you please follow up with them this issue as I do not have an order number because it was a free download.

My site needs to be live ASAP. Thank you

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Eva Kemp

Support staff

October 18, 2014 at 18:08

Hello,

What order number do you need? Is their support team asking for it? There is no order number as Woocommerce can be downloaded without any fee: https://wordpress.org/plugins/woocommerce/

Thank you.
Regards,
Eva Kemp.

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