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WooCommerce and Gravity Forms Issues - by Sam

This topic has 7 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

Sam

Participant

March 6, 2018 at 23:21

Hello,

We’re currently having two issues using your theme.

1. Our WooCommerce products are showing multiple of the featured image in the image gallery area. Instead of showing the different product gallery images it just shows the featured image over and over again.
2. When using the Gravity Forms Signature Add-On we get the following error within the private content.

Can you help me fix both of these errors? I’ve tried disabling other plugins and switching to a base theme and everything is pointing to the WooPress theme being the issue.

Please, contact administrator
for this information.

#187434 Copied Theme version: 4.1.1 WooCommerce version: 3.3.3

6 Answers

Rose Tyler

Support staff

March 7, 2018 at 08:49

Hello,

1. Please provide temporary wp-admin and FTP access in Private content, so we could check the problem more deeply.
2. Sorry, but we can’t advise you concerning Gravity Forms plugin as this is a third-party plugin and wasn’t used with our theme.

Regards

#187461 Copied

Sam

Participant

March 8, 2018 at 18:22

Here’s login information for the website.

Please, contact administrator
for this information.

#187610 Copied

Rose Tyler

Support staff

March 9, 2018 at 09:10

Hello,

Please let me know a path to theme folder on FTP.

Regards

#187644 Copied

Rose Tyler

Support staff

March 9, 2018 at 10:34

Please check images gallery now.

Regards

#187670 Copied

Sam

Participant

March 9, 2018 at 15:05

They looked fixed now. Can you tell me what you did to fix those? We work on a dev/test/live environment and I’d like to know how to recreate it on our live environment if there were any database changes.

Thanks!

#187735 Copied

Rose Tyler

Support staff

March 9, 2018 at 15:10

To solve the problem you need to change any option and save Theme Options settings and repeat these steps.

Regards

#187737 Copied
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