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Mobile issues after update - by Taewoo Lee

This topic has 9 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

Taewoo Lee

Participant

March 14, 2018 at 08:26

Hi. Please understand that I will use the translator to ask questions because I am not good in English.

After update 4.21 theme do not work correct on mobile.
Menu does not work and animated areas(sections, text, images) are not visible.
This site worked well before the update.

I want to know why this is happening, and what the solutions are.

#188133 Copied Theme version: Xstore_Theme_v.4.21 WooCommerce version: 3.3.3

8 Answers

Rose Tyler

Support staff

March 14, 2018 at 08:40

Hello,

Thanks for the topic.
In console on your site, I see an error in kakao.min.js – https://prnt.sc/iqydzm Please check it.

Regards

#188135 Copied

Taewoo Lee

Participant

March 20, 2018 at 09:16

Hello.

Thanks for the reply.
I solved the problem you were talking about. However, this site still has the same problem with mobile.
Please open this site on your mobile rather than using a test browser.
Menu does not work and animated areas(sections, text, images) are not visible.

Regards

#188701 Copied

Rose Tyler

Support staff

March 20, 2018 at 10:03

Hello,

I still see the js problem in the console on your site.
Do you use third-party plugins that do not come bundled with our theme? Try to disable them and check if the menu problem still persists. Let us know result.
Please provide temporary wp-admin and FTP access in the Private Content area so we can take a closer look.

Regards

#188711 Copied

Taewoo Lee

Participant

March 21, 2018 at 02:35

Hello.

Yes, I am using third-party plug-ins. However, before the update, there were no problems. I guess I’m having a hard time finding the cause of the problem because I’m not used to it. So I will provide temporary wp-admin and FTP access in the Private Content area. Please check this site. Of course, I think there is something wrong with me.

Regards

Please, contact administrator
for this information.

#188811 Copied

Rose Tyler

Support staff

March 21, 2018 at 10:19

Hello,

Unfortunately, we can’t connect FTP. What FTP hostname should we use?

Regards

#188845 Copied

Rose Tyler

Support staff

March 21, 2018 at 10:41

The problem caused by third-party plugin http://prntscr.com/iu7cth > http://prntscr.com/iu7c5t
so uncheck Kakao Talk or contact the author of the plugin.

Regards

#188848 Copied

Taewoo Lee

Participant

March 22, 2018 at 03:55

Hello.

Thanks a lot for your kind help. Thank you very much!!

#188939 Copied

Rose Tyler

Support staff

March 22, 2018 at 07:58

You’re welcome 🙂
If you love XStore and have something nice to say don’t hesitate to tell about this!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

#188943 Copied
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