Instagram has returned invalid data. - by MIRE grafico

This topic has 11 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

  • Avatar: MIRE grafico
    MIRE grafico
    Participant
    March 19, 2018 at 13:37

    8theme widget doesn´t work. I replaced de wp-instagram-widget.php file in xstore/framework/ folder but didn´t work….

    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 13:47

    Hello,

    We’ve sent wp-instagram-widget.php file to your registration emails.
    You need to replace this file in xstore/framework/widgets/ folder via FTP.

    Regards

    Avatar: MIRE grafico
    MIRE grafico
    Participant
    March 19, 2018 at 14:02

    Hello, as i said, i´ve already done that and it does not seem to work…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 15:17

    Hello,

    Please make sure you cleared all cache (browser, plugin, server cache).

    Regards

    Avatar: MIRE grafico
    MIRE grafico
    Participant
    March 19, 2018 at 17:20

    Yes, already done and no success…

    Avatar: MIRE grafico
    MIRE grafico
    Participant
    March 19, 2018 at 17:50

    Any other idea? i´ve this working in other websites i manage. I have all configured exactly the same way in this and can´t get this to work fine.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 08:12

    Hello,

    Do you use CDN?
    Please provide temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: MIRE grafico
    MIRE grafico
    Participant
    March 20, 2018 at 11:07

    Hello,

    Data provided in private. Thank you.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 14:43

    Hello,

    Looks like your FTP access and wp-admin access for 2 different sites. We’ve installed WP File Manager plugin and replaced wp-instagram-widget.php file via admin panel. Please check result https://prnt.sc/itskd9

    Regards

    Avatar: MIRE grafico
    MIRE grafico
    Participant
    March 20, 2018 at 19:30

    Now it seems to work perfect. Thank you so much.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2018 at 08:04

    You’re welcome!

    Regards

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