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Issue with your demo url - by sibinfotech

This topic has 2 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Muhammad Zaki

  • Avatar: sibinfotech
    sibinfotech
    Participant
    March 20, 2018 at 05:57

    Dear Sir,

    We wanted to purchase https://www.8theme.com/demo/royal/
    So, we clicked on the buy theme option of bottom right
    It took us to the xstore page in themeforest and we bought that

    After that we realised that the theme of royal and xstore is different

    We complained about it yesterday itself also and it seems your team has now changed the link of buy theme on https://www.8theme.com/demo/royal/ url to the actual royal theme

    But what about your mistake earlier? Why do I need to suffer because of you putting a wrong link in buy now

    Request you to please handover us the theme for royal theme and we will be happy to give you away the xstore theme which has come to us because of your hyperlinking mistake

    Please revert asap

    #188688 Copied
    1 Answer
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Support staff
    March 20, 2018 at 13:29

    Hi there,

    Take our apologies for these inconvenience with the Purchase button. We have already fixed that once we got the message from our customers.

    Please, be so kind to open the refund request on Envato https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- for your XStore purchase. Then you may purchase our Royal theme after you get the refund.

    Sorry once again.

    Best regards

    #188741 Copied
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