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Theme Upgrade issues - by Dante78 - on WordPress WooCommerce support

This topic has 32 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

Dante78

Participant

March 26, 2018 at 18:07

Hello

We made an upgrade of the theme and we got a blank screen after this

please advice

Please, contact administrator
for this information.

#189296 Copied Theme version: latest WooCommerce version: latest

31 Answers

Rose Tyler

Support staff

March 27, 2018 at 07:44

Hello,

We have disabled WooCommerce Facebook Like Share Button plugin to fix the blank screen.
Please note we don’t give guaranty for full theme compatibility with all 3-rd party plugins.
Also, you need to enter your purchase code to activate our new theme version in Theme Options and skip Setup Wizard.

Regards

#189325 Copied

Dante78

Participant

March 27, 2018 at 15:54

Hello

Thank you

The problem is that products doesn’t show on the website. Can you assist me in order to have a fully functionally website, please?

Thank you so much. We appreciate your help

Thx

#189426 Copied

Rose Tyler

Support staff

March 27, 2018 at 16:06

Hello,

Please disable all 3-rd party plugins and check if this helps.

Regards

#189428 Copied

Dante78

Participant

March 27, 2018 at 16:07

Sorry, but i know that i have only standard plugins. Can you name them?

#189429 Copied

Dante78

Participant

March 27, 2018 at 16:10

Hello

Can you provide a zip with standard plugins?

Thx

#189430 Copied

Rose Tyler

Support staff

March 27, 2018 at 16:13

Please disable all plugins, except: Woocommerce, Contact Form 7, and – http://prntscr.com/ix3lok
You can find plugins here – https://www.8theme.com/download-plugins/

Regards

#189431 Copied

Dante78

Participant

March 27, 2018 at 16:17

Hello

done. Same issue No products showed

Please advice

Thx

#189432 Copied

Rose Tyler

Support staff

March 28, 2018 at 07:19

Hello,

Please let me know what Hostname should we use and make sure that FTP password is valid.

Regards

#189456 Copied

Dante78

Participant

March 28, 2018 at 07:38

hello

beyoushop.ro

#189465 Copied

Rose Tyler

Support staff

March 28, 2018 at 07:39

Unfortunately, We can’t connect http://prntscr.com/ixdygm Please check.

Regards

#189466 Copied

Dante78

Participant

March 28, 2018 at 07:43

try new pass

Please, contact administrator
for this information.

#189468 Copied

Rose Tyler

Support staff

March 28, 2018 at 07:49

Doesn’t help http://prntscr.com/ixe1k3

Regards

#189470 Copied

Dante78

Participant

March 28, 2018 at 07:51

try new hostname

Please, contact administrator
for this information.

#189472 Copied

Rose Tyler

Support staff

March 28, 2018 at 08:00

The same result. Please provide us with valid FTP access (FTP hostname, FTP username, FTP password). Before posting credentials here, please check if them works using FileZilla.

Regards

#189474 Copied

Dante78

Participant

March 28, 2018 at 08:25

check now

#189477 Copied

Dante78

Participant

March 28, 2018 at 09:31

any news?

#189485 Copied

Rose Tyler

Support staff

March 28, 2018 at 09:37

One of our developers working on your site. I will inform you once I get a news.

Regards

#189486 Copied

Rose Tyler

Support staff

March 28, 2018 at 12:03

Hello,

The problem caused by the number of your categories https://prnt.sc/ixglfa http://prntscr.com/ixh7p1 and persist even with default WC theme – Storefront, this means that the problem doesn’t relate to our theme. Likely, your categories were imported incorrectly and there are them too much for the DB. For now, to solved the problem, we removed category widgets from Sidebars https://prnt.sc/ixgl0x (Appearance > Widgets). Please check your site.
Also, we have renamed the legenda theme folder via FTP and upload a new one latest theme version, because in your theme folder were outdated files and “wpbakery” folder (shouldn’t be placed in the theme folder). Also, we’ve installed and activated a child theme. Please do not edit parent theme files, make all changes via the child theme. You can delete renamed theme folder “_legenda”, in case there are no important custom changes. For now, on your site activated the child theme that inherits the functionality and styling of “legenda” theme.

Also, WooCommerce developers have added some new options in version 3.3 related to products number per row and per page https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/ WooCommerce set the higher priority for the new option and it overwrites our settings.
You can change number of products per row using Customizer ( > WooCommerce > Product Catalog > Products per row).
You can change products image size via Customizer > Woocommerce > Product Images + don’t forget to regenerate thumbnails after changes.

Feel free to ask if you have any questions.

Regards

#189510 Copied

Dante78

Participant

March 28, 2018 at 13:18

Hello

Thank you so much for the effort

So, you are telling us that removing that amount of categories, will solve many of our problems?

Thx

#189533 Copied

Dante78

Participant

March 28, 2018 at 13:23

Hello

Something is weird. Categories numbers keep growing from each minute to other. That was not before upgrade…

Can you hint us with a clue?

Thx

#189536 Copied

Rose Tyler

Support staff

March 28, 2018 at 13:23

Hello,

Yes.

Regards

#189537 Copied

Dante78

Participant

March 28, 2018 at 13:24

Hello

Something is weird. Categories numbers keep growing from each minute to other. That was not before upgrade…

Can you hint us with a clue?

Thx

#189538 Copied

Rose Tyler

Support staff

March 28, 2018 at 13:28

Hello,

This is strange. But we are theme support and can help only with problems that strictly relates to our theme. Your categories problem doesn’t relate to our theme, because persist even with the default theme. You can contact WC or WordPress support.

Regards

#189540 Copied

Dante78

Participant

March 28, 2018 at 13:55

hello

at leat a hint, please?

#189545 Copied

Rose Tyler

Support staff

March 28, 2018 at 14:03

Hello,

Unfortunately, I can’t help you in this case, because likely the issue relates to Database. I would recommend contacting WordPress support.

Regards

#189547 Copied

Dante78

Participant

March 29, 2018 at 10:40

Hello

We solved categories issue.
Can we go further in order to have the same design before upgrading? Now it is a mess 🙂

Thx

#189645 Copied

Rose Tyler

Support staff

March 29, 2018 at 10:44

Hello,

Great.
You need to enter your purchase code (in Theme Options) to activate our new theme version and skip Setup Wizard.

Regards

#189648 Copied

Dante78

Participant

March 29, 2018 at 13:28

Done

#189677 Copied

Rose Tyler

Support staff

March 29, 2018 at 13:38

Ok. Let me know if you need any further assistance.

Regards

#189680 Copied
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