Visual Composer Error :( - by Mimssk - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

  • Avatar: Mimssk
    Mimssk
    Participant
    March 30, 2018 at 13:12

    Hello,

    I tried downloading visual composer and activating it but everytime i try it giver ”fatal error message”

    https://postimg.org/image/4pw06vu7v/

    Thank you

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 30, 2018 at 13:34

    Hello,

    Please provide temporary wp-admin and FTP access in the Private Content area so we can take a closer look.

    Regards

    Avatar: Mimssk
    Mimssk
    Participant
    March 30, 2018 at 13:41

    Ok here it is:

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 30, 2018 at 13:45

    Please provide us with your website URL and ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 30, 2018 at 13:48

    Also, ask your hosting provider support to increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M.

    Read more – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Regards

    Avatar: Mimssk
    Mimssk
    Participant
    March 30, 2018 at 14:07

    Oh yes, sorry i thought you already had my url : D. Ok i will do ask my provider to increase those setting 🙂

    thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 30, 2018 at 14:18

    Oh I see, WPBakery Page Builder is activated on your site, this is a new name of Visual Composer. You do not need to activate Visual Composer, please ignore this message http://prntscr.com/iyif2b

    Regards

    Avatar: Mimssk
    Mimssk
    Participant
    March 30, 2018 at 14:20

    Ok I did it, what do I do now?

    Avatar: Mimssk
    Mimssk
    Participant
    March 30, 2018 at 14:21

    Oh ok i just saw the message, So wp bakery is the new visual composer, got it, thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 30, 2018 at 14:23

    You’re welcome!
    Have a nice day.

    Regards

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