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Difficulty with Icon Box - by Infov - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

Infov

Participant

April 2, 2018 at 15:52

Hello

We have an icon box with PDF catalogues. If you press “download catalogues” you see required blank shaces for e-mail, name and so on on this page. But we need to press the button and see new window with required fields.

#190034 Copied Theme version: 4.21.1 WooCommerce version: 3.3.3

7 Answers

Rose Tyler

Support staff

April 2, 2018 at 15:58

Hello,

Please provide some screenshots for better understanding.
You can use such screenshot maker as Lightshot and provide links of screenshots in Private Content.

Regards

#190039 Copied

Infov

Participant

April 3, 2018 at 11:41

So, here some screenshots

http://prntscr.com/j06hee
http://prntscr.com/j06hv2

All actions happend on the same page, you just click “download catalogue” and automatically in this window see fields for customer information

#190103 Copied

Rose Tyler

Support staff

April 3, 2018 at 12:08

Could you please provide temporary wp-admin access in Private Content?

Regards

#190109 Copied

Infov

Participant

April 4, 2018 at 10:21

Hello!

Please, contact administrator
for this information.

#190217 Copied

Rose Tyler

Support staff

April 4, 2018 at 10:40

Wp-admin credentials are incorrect. Please check them.

Regards

#190223 Copied

Infov

Participant

April 4, 2018 at 10:46

They are correct, I checked. But maybe now this wp-admin access are using by another support to fix their plugin

#190225 Copied

Rose Tyler

Support staff

April 4, 2018 at 12:48

Button from Icon Box element haven’t option to open link in new tab, so I would recommend you to use the separate Button element https://prnt.sc/j0pomn

Regards

#190252 Copied
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