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Problem updated LIFESTYLE 1.2 - by QDH - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

QDH

Participant

April 9, 2018 at 15:31

Hello,

I downloaded the Lifestyle theme update. I followed the procedure.

But, I have an error message when I want to transfer via FTP the .zip file

Could you help me please ?

#190605 Copied

8 Answers

Rose Tyler

Support staff

April 10, 2018 at 09:19

Hello,

Sorry for the delay due to the weekends.
Please follow the steps below to update theme through FTP:
– Download the zipped package from ThemeForest and extract to your desktop.
– In the extracted package you will find archive Lifestyle_Theme_v.x.x.zip, which is the WordPress theme.
– Extract zip file and upload only extracted lifestyle folder to /wp-content/themes/ folder on your server with overwriting.
If you face any problem, provide us with the screenshot (use such screenshot maker as Lightshot).
Thanks in advance.

Regards

#190658 Copied

QDH

Participant

April 10, 2018 at 16:23

Hello,

I did the necessary. However, I have this error message under the theme:
“Damaged themes
The following themes are installed but incomplete. The style sheet is missing. ”

Also, on the phone the titles are not displayed on the pictures.

Thank you

#190734 Copied Theme version: 1,2

QDH

Participant

April 10, 2018 at 16:30

Hello,

I did the necessary. However, I have this error message under the theme:
“Damaged themes
The following themes are installed but incomplete. The style sheet is missing. ”

Also, on the phone the titles are not displayed on the pictures.

Thank you

Please, contact administrator
for this information.

#190735 Copied Theme version: 1,2

Rose Tyler

Support staff

April 11, 2018 at 07:49

Hello,

Please provide us with temporary wp-admin and FTP access in the Private Content area.

Regards

#190771 Copied

QDH

Participant

April 11, 2018 at 20:22

Thank you

You note here the temporary identifiers.

Please, contact administrator
for this information.

#190879 Copied

Rose Tyler

Support staff

April 12, 2018 at 07:48

Hello,

Unfortunately, we can’t connect to FTP https://prnt.sc/j457i5
What Hostname can we use? Please check credentials before providing. Thanks in advance.

Regards

#190896 Copied

QDH

Participant

April 12, 2018 at 17:32

Watch again

Please, contact administrator
for this information.

#190963 Copied

Rose Tyler

Support staff

April 13, 2018 at 10:53

Hello,

1. On your site is installed and activated latest theme version (1.2) and this is correct, but you uploaded the full theme package in themes folder http://prntscr.com/j4ouxe > http://prntscr.com/j4ov45, because of this you get this error http://prntscr.com/j4ovr4 Please delete the Lifestyle_Responsive_Wordpress_Theme folder from wp-content/themes/ folder via FTP. Lifestyle_Responsive_Wordpress_Theme contains useful data but should not be uploaded in the themes folder.
2.

Also, on the phone the titles are not displayed on the pictures.

– Could you please provide some screenshot for better understanding the problem?
Feel free to ask if you have any other questions.

Regards

#191021 Copied
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