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Urgent: Website is likely being hacked, can I find the custom CSS back?

This topic has 6 replies, 3 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

Graham

Participant

April 13, 2018 at 15:57

Hi there,

Just now I have refreshed my website and found the static homepage was changed to the “Xstore Game Demo”.
I didn’t even import this demo page earlier, so I suspect there is someone else logged into my account and did so…

I have already changed static homepage back, however, it seems I have lost all of the Custom CSS codes, could you pls kindly advise if I can get the Custom CSS back? The way how the website looks now is really messy with another “GAME DEMO” page layouts and styling.

Thanks very much.
Regards
Graham

Please, contact administrator
for this information.

#191075 Copied Theme version: LATEST WooCommerce version: Latest Version

5 Answers

Olga Barlow

Support staff

April 14, 2018 at 09:59

Hello,

If you did not make the backup of theme options there is no way to get all the options back. You can only import options from the default Underwear demo. To do this go to https://www.8theme.com/download-plugins/ and download XML files archive. Extract it and find underwear folder, find options.json file inside that folder. Open file using any text or code editor and copy code. After that go to Theme Options > Import/Export > Options > press import from file and paste your code > Import.

Regards

#191095 Copied

Graham

Participant

April 14, 2018 at 13:05

Hi, Barlow

Thanks for your suggestion, fortunately, I remembered that I do have noticed this:
” Attention! Before additional pages import, please, do the backup of your Theme Settings: “Import / Export – Options” and your website entirely.”
And did the backup in the Theme options a few days ago on April 10th, and downloaded the JSON. file.

So, is it just as easy as clicking ” import from the File” and choose this JSON file to upload to recover?

Looking forward to your reply.
Thanks very much
Regards
Graham

#191110 Copied

Graham

Participant

April 14, 2018 at 13:30

I mean, I should do the same as you advised previously:
“Open file using any text or code editor and copy code”, and paste the code here?
https://ibb.co/eP8sRn

Thanks! 🙂

#191112 Copied

Graham

Participant

April 16, 2018 at 04:25

UPDATE:
Problem resolved by importing the data from the JSON file.
Thanks for your kind reply!
Regards
Graham

#191142 Copied

Rose Tyler

Support staff

April 16, 2018 at 07:36

Hello,

We are glad that the problem was solved.

Regards

#191151 Copied
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