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Drop down menu not working correctly. - by indigoross

This topic has 28 replies, 5 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

indigoross

Participant

April 13, 2018 at 16:36

Hi,

I hope all is well.

On the normal drop down for services on the website if you move from services to hot tubs it doesn’t do the drop down for hot tubs but it does if you go from swim spas to hot tubs. It seems the Mega Menu is working all ok and fine, but the normal drop down menu doesnt allow me to move across the menu so another drop down appears?

I hope this makes sense, if you look at the site and hover over services and go to Hot Tubs you will see the problem.

Thanks for help!

#191080 Copied Theme version: 4.21 WooCommerce version: 3.3.3

27 Answers
Olga Barlow

Support staff

April 14, 2018 at 11:41
Hello,

Add the following code in Theme Options > Styling > Custom CSS
```
.nav-sublist-dropdown:before {
    top: -20px;
    height: 35px;
}
```
Regards
#191102 Copied
indigoross

Participant

April 16, 2018 at 13:43

Perfect! 🙂

Thanks very much!!

#191207 Copied

Rose Tyler

Support staff

April 16, 2018 at 13:44

You’re welcome!
Have a nice day.

Regards

#191209 Copied

online365

Participant

October 5, 2018 at 15:02

My mega menu dropdown appears but you cannot click any of the items as the menu dissappears as soon as you move the mouse. This has been reported and fixed by yourselves once before. You applied this global custom css which solved it.

.item-design-mega-menu:hover:before, .menu-element .item-design-mega-menu:hover:before {
bottom: 0;
left: 0;
height: 70px;
}

I cannot understand what has changed.

Please, contact administrator
for this information.

#200589 Copied Theme version: 5.0.3 WooCommerce version: 3.4.5

Rose Tyler

Support staff

October 5, 2018 at 15:19

Hello,

Please delete the old custom css code and set 0 here – http://prntscr.com/l2kn0c and 3em here – http://prntscr.com/l2kofb > http://prntscr.com/l2kops
Let us know the result.

Regards

#200592 Copied

online365

Participant

October 5, 2018 at 15:34

I get this message when i clear the Global Custom CSS…Invalid security credential. Please reload the page and try again.

I set up the padding and set to em.

Still the same error. Please login to verify – details were in private message area.

#200595 Copied

Rose Tyler

Support staff

October 5, 2018 at 15:45

Hello @online365,

You’re welcome!
Feel free to ask if you have any other questions.

Regards

#200596 Copied

online365

Participant

October 18, 2018 at 09:11

Once again i have the problem of the dropdown menu items not being “clickable” with a mouse on a desktop. The menu items disappear before you can click them.
Please help

#201252 Copied Theme version: 5.1 WooCommerce version: 3.4.6

Rose Tyler

Support staff

October 18, 2018 at 09:36

Hello @online365,

Please provide us with FTP access also.

Regards

#201254 Copied

online365

Participant

October 18, 2018 at 09:39

FTP in private details

Please, contact administrator
for this information.

#201255 Copied

Rose Tyler

Support staff

October 18, 2018 at 09:58

Hello @online365,

Please clear cache and check now.

Regards

#201258 Copied

online365

Participant

October 18, 2018 at 10:02

It now works – thanks.
Can you please let me know what you did to repair it?

#201259 Copied

Rose Tyler

Support staff

October 18, 2018 at 10:06

Dear @online365,

There was a bug with Padding of Fixed menu links. We’ve fixed it and added correct settings – http://prntscr.com/l7g3bm http://prntscr.com/l7g3h4 (Main menu links) http://prntscr.com/l7g3ot (Fixed menu links)

Regards

#201260 Copied

luxeweddingshop

Participant

October 18, 2018 at 14:52

Im also having the same issue. I added the code to the css that you posted earlier and it fixed my inner page navigation but my homepage navigation isnt working.

http://www.luxeweddingshop.com

Thanks,

#201289 Copied

Rose Tyler

Support staff

October 18, 2018 at 15:26

Hello @luxeweddingshop,

Please delete margin-top: -35px for first row on your Home page and add margin-bottom: 0px for slider or provide us with temporary wp-admin access.

Regards

#201297 Copied

luxeweddingshop

Participant

October 18, 2018 at 15:37

I got the menu to work. How do i get the slider image to flush up to the line?

#201302 Copied

Rose Tyler

Support staff

October 18, 2018 at 15:44

Hello @luxeweddingshop,

You did not add 0px for slider. Please provide access so we can help you.

Regards

#201304 Copied

luxeweddingshop

Participant

October 18, 2018 at 15:46

Here you go,

Please, contact administrator
for this information.

#201305 Copied

Rose Tyler

Support staff

October 18, 2018 at 15:49

Dear @luxeweddingshop,

Please check now http://prntscr.com/l7kv9p

Regards

#201306 Copied

luxeweddingshop

Participant

October 18, 2018 at 16:02

Thank you!!!

#201309 Copied

Rose Tyler

Support staff

October 18, 2018 at 16:05

Hello @luxeweddingshop,

You’re welcome!

Regards

#201311 Copied

online365

Participant

December 11, 2018 at 11:13

Hello (again),
I have just checked the site…as i have had no sales recently and the main mega menu is giving the exact same problem once again. On a desktop pc, you cannot move the mouse quick enough to the “shop” category item and click on it. I have reported it twice already and you have fixed with different css each time but everytime you do an update the mega menu fails.
Can you please help me again to resolve this on-going issue.
Thanks

I have fixed myself by changing Header paddings to em rather than px

Please contact administrator
for this information.

#205782 Copied

Rose Tyler

Support staff

December 11, 2018 at 11:31

Hello @online365,

I am glad that you sorted out.
Feel free to ask if you have any other questions.

Regards

#205783 Copied

online365

Participant

December 11, 2018 at 11:40

Sorry – that didnt work.

I still need your exper assistance.

#205785 Copied

Rose Tyler

Support staff

December 11, 2018 at 11:47

Dear @online365,

Please see screenshots:
for header – http://prntscr.com/lth3br + http://prntscr.com/lth3jp > http://prntscr.com/lth3vd
for fixed header – http://prntscr.com/lth4sa > http://prntscr.com/lth514
Do not forget to clear cache before checking the result.

Regards

#205786 Copied

online365

Participant

December 11, 2018 at 12:17

Thanks – seems to have worked.

#205789 Copied

Rose Tyler

Support staff

December 11, 2018 at 13:14

Hello @online365,

You’re welcome!
Please submit a new topic if you have any other questions https://www.8theme.com/forums/xstore-wordpress-support-forum/ – http://prntscr.com/ltiecc

Regards

#205791 Copied
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