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Visual Composer Issues when updating Legenda Theme

This topic has 11 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

randymir

Participant

April 15, 2018 at 00:17

Hi.

I have updated all of my plugins to their latest versions and all is good. However, when I upload the Legenda files via FTP, all is still good until the point I go to the Legenda Theme options and click save. Then I lose VC functionality. At least that’s what appears to be happening.

Not sure how to resolve the problem, so I reload my last backup.

Currently, I have everything updated with the exception of the Legenda theme. I don’t want to reinstall it until I can resolve this issue.

Have there been any other issues report like this? If not, any suggestions of what I might be able to try going forward?

I have not attempted to start deactivating plugins one by one to see if that resolves the issue. I wanted to check in here first.

#191124 Copied

10 Answers

randymir

Participant

April 15, 2018 at 01:01

Forgot to add private content. . .

Please, contact administrator
for this information.

#191126 Copied WooCommerce version: 3.3.5

Rose Tyler

Support staff

April 16, 2018 at 09:54

Hello,

We did not get similar reports so it is a bit difficult to find out the reason of the problem on the first sight.
You may create a staging site with the latest theme version to be able to make some tests there.
On that site, please check if you get some errors in the console while saving Theme Options and try to disable all 3rd party plugins. Also, check if the problem persists with child theme only or with parent theme too. Compare settings of WPBakery Page Builder > Role manager http://prntscr.com/j5uooe on both sites.
Let us know results.

Regards

#191176 Copied

randymir

Participant

April 16, 2018 at 21:16

I created a staging environment (see private content). All plugins, WordPress install, etc are all updated. When I upload the Legenda folder the homepage stops functioning as if Visual Composer is not working.

I was able to narrow down the problem to the theme-functions.php file in the latest version. As soon as that file is uploaded to the site, the homepage stop working.

All plugins are disabled with the exception of WPBakery.

I currently have the latest Legenda folder uploaded with all the plugins deactivated on the staging site.

Randy

Please, contact administrator
for this information.

#191271 Copied

Rose Tyler

Support staff

April 17, 2018 at 07:28

Hello,

Unfortunately, we can check the site because of the popup authentication, please check credentials.
Also, provide us with FTP access.

Regards

#191288 Copied

randymir

Participant

April 17, 2018 at 15:45

See private content for login information for FTP, Popup, and WP Admin.

Randy

Please, contact administrator
for this information.

#191374 Copied

Rose Tyler

Support staff

April 18, 2018 at 07:35

Hello,

Thanks for credentials.
Unfortunately, I can’t re-create the problem on your staging site. I’ve re-saved Theme Options > checked page editor and all works fine http://prntscr.com/j6qri9
Please describe steps one by one that should we do to be able to see the problem. Thanks in advance.

Regards

#191402 Copied

randymir

Participant

April 18, 2018 at 23:29

The screenshot you sent was of the page as it is in the editor. That hasn’t changed and it all looks good. However, when you go to the homepage to view it, it is blank.

Before Update: https://prntscr.com/j743oo
After Update: https://prntscr.com/j743on

Randy

#191483 Copied

Rose Tyler

Support staff

April 19, 2018 at 07:59

Some widgets were moved to Inactive area http://prntscr.com/j781dr. You need simply to set correct settings:
test site – 1) http://prntscr.com/j780du 2) http://prntscr.com/j780ru
live site – 1) http://prntscr.com/j780m5 2) http://prntscr.com/j780vj

Regards

#191495 Copied

randymir

Participant

April 23, 2018 at 20:21

That was the problem. It is strange that copying files over into the Legenda theme would cause the problem. I assumed it was a problem with the update. Thanks again.

Randy

#191779 Copied

Rose Tyler

Support staff

April 24, 2018 at 07:52

Hello,

You’re welcome.
Feel free to ask if you have any other questions.

Regards

#191795 Copied
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