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Missing e-mail-notifications - by digitize now

This topic has 2 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

digitize now

Participant

April 24, 2018 at 14:05

Hello everyone,

i´m currently setting up a new webshop using woopress.
Although the settings were made correctly and then checked twice, we´re not receiving any e-mail from the system (for example for new orders). On the other hand the costumer receives on his e-mail both an order confirmation and their processing. Is there a setting which prevents woopress from sending e-mails to the shop operator?

Many thanks for your help.

#191860 Copied Theme version: 4.2.1 WooCommerce version: 3.3.5

1 Answer

Rose Tyler

Support staff

April 24, 2018 at 14:29

Hello,

Please check if the same problem persists with default woocommerce theme – Storefront.
Have you tried to disable all 3rd-party plugins?

Regards

#191866 Copied
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