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Product image gallery pictures not showing on product infomation page

This topic has 18 replies, 3 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

  • Avatar: bipolar
    bipolar
    Participant
    October 10, 2014 at 16:09

    Hello i have uploaded images to each of the products in the product gallery section, i think they have uploaded fine as the thumbnails are showing up but when you go to the product information page for a specific product itself the images dont always load (large images) though the thumbnails are there. i just get a spinning wheel where the large image should be.
    also on the shop page it only loads two of the images on the product preview

    can you please assist.
    thank you

    Please, contact administrator
    for this information.
    #19205 Copied
    17 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    October 10, 2014 at 16:33

    Hello,

    Sorry, but the login credentials are incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    #19212 Copied
    Avatar: bipolar
    bipolar
    Participant
    October 10, 2014 at 16:38

    hello have updated

    Please, contact administrator
    for this information.
    #19215 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 10, 2014 at 16:43

    Hello,

    As I see you’re using old theme version.
    Please update it to the latest version – 1.3.

    Thank you.
    Regards,
    Eva Kemp.

    #19217 Copied
    Avatar: bipolar
    bipolar
    Participant
    October 10, 2014 at 16:52

    Hello thanks for that can you please point me to some information on updating? tank you 🙂

    #19222 Copied
    Avatar: bipolar
    bipolar
    Participant
    October 10, 2014 at 17:10

    ok i see how to do it but do i absolutely need to do it through ftp? can i just upload the new package?

    #19227 Copied
    Avatar: bipolar
    bipolar
    Participant
    October 10, 2014 at 17:32

    Nope im afraid that that has not cured it at all
    and its knocked out the design on the front page too
    any ideas?

    #19238 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 11, 2014 at 07:42

    Hello,

    You can do that only by FTP.
    Here is video tutorial how to update theme:
    http://www.youtube.com/watch?v=KdWESIIPU1k

    Regards,
    Robert Hall.

    #19267 Copied
    Avatar: bipolar
    bipolar
    Participant
    October 11, 2014 at 21:01

    Thanks for the video I have updated the theme but the images are still not showing in the gallery or the extra thumbs on the product preview before you click through. Can you please offer suggestions or a fix? I’d like to go live by Tuesday 🙂 thank you 🙂

    #19334 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 13, 2014 at 08:32

    Hello,

    Please provide us with FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #19378 Copied
    Avatar: bipolar
    bipolar
    Participant
    October 14, 2014 at 10:52

    hello ftp details supplied

    Please, contact administrator
    for this information.
    #19607 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 15, 2014 at 08:19

    Hello,

    Sorry, but the FTP credentials are incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    #19815 Copied
    Avatar: bipolar
    bipolar
    Participant
    October 17, 2014 at 12:09

    hello eva

    i have changed the password for the ftp and tested it

    password is in private content

    Please, contact administrator
    for this information.
    #20278 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 18, 2014 at 14:55

    Hello,

    We’re unable to access your site now.
    Have you changed the link or there are some problems at your host?

    Regards,
    Eva Kemp.

    #20447 Copied
    Avatar: bipolar
    bipolar
    Participant
    October 20, 2014 at 13:54

    Hello it should be fine now
    i think the server went down?

    #20593 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 20, 2014 at 15:18

    Hello,

    I’ve resaved your gallery images and now they are working fine.
    Please check.

    Thank you.
    Regards,
    Eva Kemp.

    #20619 Copied
    Avatar: bipolar
    bipolar
    Participant
    October 23, 2014 at 12:23

    Hello we see that the are not both on the shop page and the item description page
    please click through them and check

    #21237 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 23, 2014 at 13:47

    Hello,

    Some images can’t be found. Please reupload them and add to the products again.

    Thank you.
    Regards,
    Eva Kemp.

    #21267 Copied

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The issue related to '‘Product image gallery pictures not showing on product infomation page’' has been successfully resolved, and the topic is now closed for further responses

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