Contact form not working - by ididntlearnincollege

This topic has 14 replies, 3 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

  • Avatar: ididntlearnincollege
    ididntlearnincollege
    Participant
    October 10, 2014 at 18:35

    Hi,
    The contact form is not working. I have put my email address under the “theme settings” but when I fill out the form, I am not receiving any emails. Please help.

    13 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    October 10, 2014 at 18:55

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: ididntlearnincollege
    ididntlearnincollege
    Participant
    October 11, 2014 at 13:51

    Helllo,
    Uhhh. What does that mean? You want my username and passwords?

    Avatar: nearhoff
    nearhoff
    Participant
    October 11, 2014 at 14:01

    I am having same issue. Please help.
    http://www.soleelux.com

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 11, 2014 at 15:27

    Hello @nearhoff,

    Please provide us with FTP access as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 11, 2014 at 15:31

    Hello @ididntlearnincollege,

    Yes, we need username and password to your FTP account and wp-admin panel.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: nearhoff
    nearhoff
    Participant
    October 11, 2014 at 15:34

    See private.

    Please, contact administrator
    for this information.
    Avatar: ididntlearnincollege
    ididntlearnincollege
    Participant
    October 11, 2014 at 20:03

    here ya go.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 11, 2014 at 20:31

    Hello @ididntlearnincollege,

    Please provide us with the site url as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: nearhoff
    nearhoff
    Participant
    October 11, 2014 at 20:40

    n

    Avatar: ididntlearnincollege
    ididntlearnincollege
    Participant
    October 13, 2014 at 14:37

    Here you go

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 13, 2014 at 16:23

    Hello @ididntlearnincollege,

    You have old theme version. Please update it to 1.3 version as well as Woocommerce plugin.
    After that check mail form again.

    Don’t forget to create back up before updating.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: ididntlearnincollege
    ididntlearnincollege
    Participant
    October 13, 2014 at 17:24

    Hello,
    How do I back up before updating? OMgosh, I just finished everything and now I may lose my files????

    Avatar: Eva
    Eva Kemp
    Support staff
    October 14, 2014 at 11:21

    Hello,

    You can read more about backups here: http://codex.wordpress.org/WordPress_Backups
    Please don’t worry. It’s just a standard process to keep your files safe.

    Please proceed with update.

    Thank you.
    Regards,
    Eva Kemp.

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The issue related to '‘Contact form not working’' has been successfully resolved, and the topic is now closed for further responses

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