Return to previous page

Theme Update via FTP Failed - by Simon - on WordPress WooCommerce support

This topic has 5 replies, 3 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

Simon

Participant

May 14, 2018 at 11:06

Hello,

A few weeks back we successfully updated to the latest theme on our test site but today I have copied all files across via FTP on our real site but something has gone wrong as I am unable to access admin and the site is not showing up at all either. I have a backup but wondered if you could look into what went wrong with the update please? All details in private content below.

Thanks,

Simon

Please, contact administrator
for this information.

#192892 Copied Theme version: 1.7.1

4 Answers

Simon

Participant

May 14, 2018 at 12:59

As I haven’t got a reply back, I have temporarily reverted the site back to 1.7.1 so that we don’t lose any sales. When you get a chance to have a look, perhaps you can help us to update to the latest version of the theme. It’s quite a jump, so I expect that’s why the site is breaking.

#192913 Copied

Olga Barlow

Support staff

May 14, 2018 at 13:57

Hello,

We have updated theme for you. Your white screen issue was caused by classico-child/framework/theme-functions.php. We have renamed that file. If you want to change theme functions you don’t need to copy theme-functions.php file into child, copy function that you want to change and add it to functions.php if the child theme to change.

Regards

#192922 Copied

Simon

Participant

May 14, 2018 at 15:20

Hello,

Thanks for that. Not sure why that file was, but thank you for sorting the issue.

Best regards,

Simon

#192944 Copied

Rose Tyler

Support staff

May 14, 2018 at 15:53

Hello,

You’re welcome.

Regards

#192953 Copied
Viewing 5 results - 1 through 5 (of 5 total)