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Gravity Form Product Add on Plugin not working

This topic has 4 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Olga Barlow

  • Avatar: WhistlingMeerkat
    WhistlingMeerkat
    Participant
    May 18, 2018 at 07:08

    Hello,
    A developer has been working with me to customise the products on my site using the above plugin. Your theme is breaking this work. Can someone please login and fix it please? The developers customisation works fine with other themes.

    Please, contact administrator
    for this information.
    #193205 Copied
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 08:50

    Hello,

    Please describe the problem in more details with screenshots for better understanding. Also, provide FTP access in the Private Content area. We will check what can be done to help you.

    Regards

    #193214 Copied
    Avatar: WhistlingMeerkat
    WhistlingMeerkat
    Participant
    May 18, 2018 at 11:31

    The add to cart function does not work. When the customisation is turned on, add to cart is just a blank white page.
    Just checked it again. It just doesn’t add anything to the cart. Cart remains empty.

    Please, contact administrator
    for this information.
    #193224 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 21, 2018 at 13:41

    Hello,

    Seems that this plugin use POST method to add to cart. So, please, keep Ajax add to cart option disabled http://prntscr.com/jknf1h if you want to use this plugin.

    Try now, please.

    Regards

    #193330 Copied
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