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Xstore theme update failed - by moneythumb

This topic has 6 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Olga Barlow

moneythumb

Participant

July 4, 2018 at 06:26

Getting a long(!) error, about 170K of text when doing an update from the menu.

Starts with:

Update Failed: <!DOCTYPE html> document.documentElement.className = document.documentElement.className + ‘ yes-js js_active js’ Page Not Found ….
More text is in private content, I can upload the entire file if its useful, and you tell me where.

Did a restore, tried it again, same error.

1) I had done the same update in our staging site a few days ago, no problems.
2) I did the update manually (remove folder, replace with uploaded zip contents) and it seems to work fine. But I am concerned that we have some latent problem.

Does the log suggest anything?

Please, contact administrator
for this information.

#195981 Copied Theme version: 4.28 (from 4.19) WooCommerce version: 3.3 to 3.4

5 Answers

Rose Tyler

Support staff

July 4, 2018 at 13:00

Hello,

Unfortunately, I am also not sure about reason for the problem.
Please, make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#196024 Copied

moneythumb

Participant

July 5, 2018 at 15:42

That is a very unsatisfactory and unhelpful response.

Can you please raise this up to someone who can provide some interpretation of what this error means.

#196159 Copied

moneythumb

Participant

July 7, 2018 at 02:01

I would like to get this explained. I am finding other odd things after the theme update, which may or may not be related. Like editing with Visual Composer seems to be missing the color chooser. And the Add Media screen is missing the ATTACHMENT DETAILS pane when I select an image. How do I get this raised up to get someone to pay attention?

#196274 Copied

Olga Barlow

Support staff

July 7, 2018 at 08:36

Hello,

1) I guess that your server is returning a generic HTML page instead of allowing the update. It could be related to plugins that you use or server settings. We can’t tell you the exact reason without checking your site Dashboard and server error logs.

2) Have you updated all the bundled plugins including XStore Core to latest versions? Problem with color picker is a known issue of the old version of Massive Addons plugin and the new version of WP. And it disappears once you update MA to version 2.3.2 at least and clear cache.

3) I don’t understand the problem with the media. Can you provide the screenshot for better understanding and temporary Dashboard and FTP access to your site to check?

Regards

#196278 Copied

Olga Barlow

Support staff

July 7, 2018 at 08:36

Hello,

1) I guess that your server is returning a generic HTML page instead of allowing the update. It could be related to plugins that you use or server settings. We can’t tell you the exact reason without checking your site Dashboard and server error logs.

2) Have you updated all the bundled plugins including XStore Core to latest versions? Problem with color picker is a known issue of the old version of Massive Addons plugin and the new version of WP. And it disappears once you update MA to version 2.3.2 at least and clear cache.

3) I don’t understand the problem with the media. Can you provide the screenshot for better understanding and temporary Dashboard and FTP access to your site to check?

Regards

#196279 Copied
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