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Cannot Make Page or edit page with theme installed.

This topic has 5 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

custmcreations@hotmail.com

Participant

July 22, 2018 at 20:31

I installed theme. once them was ready to edit. I went to edit page and it will time out. I go to add page and it will also time out then. I checked the cpanel and turned up all the attributes. still cannot add page or edit page. I contacted godaddy they checked everything on their end and it was just fine. I went to my php processes stopped processes and at that point i could add or edit pages. I then tried to trouble shoot and turn on plugin one at a time but when I did some of them asked to go threw set up process and didnt load with existing style. So I went to back up loaded it back to where it was and now I am writing you to see what issue might be.

Please, contact administrator
for this information.

#197089 Copied Theme version: 4.28 WooCommerce version: Not using it

4 Answers

custmcreations@hotmail.com

Participant

July 22, 2018 at 21:06

WPBakery Page Builder is the plugin that is making site error. any suggestions.

#197090 Copied

Olga Barlow

Support staff

July 23, 2018 at 11:01

Hello,

Problem was caused by Massive Addons plugin, not WPBakery. Seems your server is using mod_security or FastCGI handler for PHP. And the maximum body length limit caused issue. I have increased it from .htaccess file according to plugin author instructions https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 . NOw everything works fine, check, please.

Regards

#197104 Copied

custmcreations@hotmail.com

Participant

July 23, 2018 at 18:36

Thank you so very much. I thought I upped everything in cpanel. I didnt create a htaccess file I greatly appreciate it.

#197148 Copied

Rose Tyler

Support staff

July 24, 2018 at 07:14

Hello,

You’re welcome!

Regards

#197157 Copied
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