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Theme Update - by yohantosadu - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

yohantosadu

Participant

August 9, 2018 at 19:17

we use child themes,

I have downloaded the latest Woo themes via the Evanto account, how to do the correct update, so that the custom css that have been made are not damaged and become messy

thank you

Please, contact administrator
for this information.

#197898 Copied

6 Answers

yohantosadu

Participant

August 10, 2018 at 09:43

Hi…?

#197915 Copied

Olga Barlow

Support staff

August 10, 2018 at 13:24

Hello,

1) Do the backup of the site and DB before the update.
2) Do the backup of widgets because sometimes widgets are messed up after the update and you need to re-add them.
3) If you used custom CSS fields in theme options there is no need to do the backup. If you used custom.css file then move code from that file into Theme Options fields.
4) Go to Dashboard > Updates > check for the update and choose WooPress theme to update.
Also, you can update theme via FTP https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade

Or provide us temporary FTP and Dashboard access to your site and we’ll update theme for you.

Regards

#197931 Copied

yohantosadu

Participant

August 13, 2018 at 11:19

okay done. thank you

#197979 Copied

Olga Barlow

Support staff

August 13, 2018 at 14:41

You are welcome!

Regards

#198001 Copied

kybalio

Participant

August 21, 2018 at 00:35

Hi Olga

I also tried to update the them through your instructions. I am on 2.8. I saved the woopress folder to my hard drive and then did the update.

The pages seemed to work ok, but the single products seemed to be only white space after the page title. Looking at the code inspector the page html was very short. So I re-uploaded my 2.8 version and it was corrected.

Here is a screen snap of the html and a single product page.

I also upgraded woocommerce 3.4.4 but is still says 3.3.4 in the status.
Database
WooCommerce database version: 3.3.4

Can you help with this?

Best Regards

Ky

Please, contact administrator
for this information.

#198297 Copied Theme version: 2.8 WooCommerce version: 3.3.4

Olga Barlow

Support staff

August 21, 2018 at 14:25

Hello, @kybalio

Unfortunately, we can’t login to your site http://prntscr.com/kl8a4c
So, provide the correct link to your Dashboard and also FTP access to your site.

Regards

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