Return to previous page

SSL - by encarna - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

encarna

Participant

September 3, 2018 at 09:43

Hi,

I have problems to make work the certificate SSL.

1&1 Hosting told me that the problem is the theme.

Could you help me please?

Thanks!

Please, contact administrator
for this information.

#198813 Copied

6 Answers

Olga Barlow

Support staff

September 3, 2018 at 10:30

Hello,

Does your SSL work fine with the default WP theme Storefront for example? Can you try?
Describe me in more details what issues do you have with our theme? Do you have notices about content that is loaded using http?

Regards

#198822 Copied

encarna

Participant

September 3, 2018 at 15:23

Hi!
If the theme is no activated, the certificate works.

It looks like there’s an incompatibility between the theme and the certificate.

When I active the theme, the theme makes too many redirections, on loop.

Thank you!

#198851 Copied

Olga Barlow

Support staff

September 3, 2018 at 18:47

Hello,

Everything works fine when the parent theme is enabled. The problem appears once I enable your child theme. I suppose the problem is caused by some code in child theme functions.php. Check it and fix your custom code.

Regards

#198857 Copied

encarna

Participant

September 4, 2018 at 07:14

The problem is that when I do that, the css style disappears.

How I could fix that?

#198871 Copied

encarna

Participant

September 4, 2018 at 09:34

I have activated the parent theme, and the options in styling are not working

Although I put ‘neris-bold’, the menu uses ‘lato’ font.

I don’t understand why!

Thanks a lot!

#198887 Copied

Olga Barlow

Support staff

September 5, 2018 at 09:19

Hello,

1) You don’t need to remove child theme. You just need to remove the incorrect custom code from child theme functions.php. If you placed styles to child theme style.css, of course, they will disappear once you enable parent theme. Move styles from child theme style.css to parent theme custom CSS to get them with the parent theme.
2) Because this font is custom font and it was removed. Once I have uploaded it again I don’t see any problem with it.

Regards

#198969 Copied
Viewing 7 results - 1 through 7 (of 7 total)