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Theme Update from ver 4.28.1 to 5.0.3 via Envato Market plugin

This topic has 8 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

slw250@hotmail.com

Participant

October 10, 2018 at 19:55

Hello,
I am receiving a notification on admin side that i can update my theme by clicking the button. I have Envato Market Plugin installed and that is way i am getting these update notification.

https://prnt.sc/l4kdma

Can i just click and update through it or I have to delete and upload again through FTP.

#200882 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4

7 Answers

Rose Tyler

Support staff

October 11, 2018 at 07:39

Hello,

Thanks for contacting us.
I would recommend you to do the update from 4.28.1 to 5.0.3 via FTP https://youtu.be/I7wPeHEPb6E
XStore 5.0 is major update and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles. Also, if you use child theme then child theme files should be updated according to new files. To update the theme you can create a staging site (a full copy of live site) and update xstore there. Then, if everything is ok, update the production site.
If you want we can help you with the update. Confirm that you made a full backup and provide temporary wp-admin and FTP access.

Regards

#200893 Copied

slw250@hotmail.com

Participant

October 11, 2018 at 07:52

Hello,
Thank you for offering us the help. Please find the login and FTP information for our website under private content and you can update the theme.

Please, contact administrator
for this information.

#200898 Copied

Olga Barlow

Support staff

October 11, 2018 at 16:58

Hello,

We have updated theme but you have some files in child theme and you need to update them according to changes in new theme version. I have commented out js file because it caused the error. So, proceed with the update of the child theme.

Regards

#200957 Copied

slw250@hotmail.com

Participant

October 11, 2018 at 17:02

Hello,
Thank you for updating it. We have some paid customisation done in child theme. How could I update it now.

#200958 Copied

Olga Barlow

Support staff

October 12, 2018 at 08:32

Hello,

Contact your developer or compare the old files with the new one if you have the necessary skills. We warned you about child theme update in the very first message and recommended to try the update on the staging site before update production.

Regards

#200983 Copied

slw250@hotmail.com

Participant

October 12, 2018 at 09:53

Ok no problem. I will contact them. But after update there is no sale label showing up on custom pages

https://prnt.sc/l56ut9

but sales label showing on shop pages
https://prnt.sc/l56vaq

How can i Fix it so it also show on customise pages

Thanks

#200990 Copied

Olga Barlow

Support staff

October 12, 2018 at 10:28

Hello,

Fixed.

Regards

#201003 Copied
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