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Filter functionality - by marius.vasie - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

marius.vasie

Participant

October 15, 2018 at 08:27

Hello,

I need some help with the filter functionality on a website where I have the XStore theme.
Below there are all the details.

Please, contact administrator
for this information.

#201076 Copied Theme version: 5.0.3 WooCommerce version: 3.4.6

10 Answers

Olga Barlow

Support staff

October 15, 2018 at 12:38

Hello,

Can you, please, provide us with Dashboard and FTP access to your site? We’ll check and fix the problem.

Regards

#201097 Copied

marius.vasie

Participant

October 15, 2018 at 13:45

Hello,

I have added the log in information.

Is there a way to filter in both directions? At this point we go to the category and filter by brand.
Is there a way to go the brand and filter by category?

Thanks.

Please, contact administrator
for this information.

#201099 Copied Theme version: 5.0.3 WooCommerce version: 3.4.6

Olga Barlow

Support staff

October 16, 2018 at 15:22

Hello,

I have passed your problem to our developers and inform you once get the answer.

Regards

#201157 Copied

Olga Barlow

Support staff

October 17, 2018 at 09:54

Hello,

You gave FTP access to the wrong directory. I see only 4 themes in Dashboard http://prntscr.com/l70km1 but 5 themes folders in the FTP directory http://prntscr.com/l70kpp
Please, check the FTP access and provide the correct one.

Regards

#201203 Copied

marius.vasie

Participant

October 17, 2018 at 12:58

Hello,
There is no other ftp directory. I don’t know why the difference in the themes number, but that is the directory. I have removed the other themes, so know there is only xstore and it’s child.

Regards.

#201210 Copied Theme version: 5.0.3 WooCommerce version: 3.4.6

Olga Barlow

Support staff

October 18, 2018 at 08:59

Hello,

No, FTP that you provided me is for the other site. Try to install any theme via Dashboard and check if it appears in the /wp-content/themes folder when you check via FTP. It won’t. Also, you can delete any theme via FTP or make any changes in theme files but you wo’t get these changes on the frontent of the site that you provided me.
I see that you updated theme to latest version where we fixed this problem but next time if you need help keep in mind situation with FTP. We will need correct access.

Regards

#201250 Copied

marius.vasie

Participant

October 18, 2018 at 15:00

Hello Olga,

Yes, the update fixed the problem, thanks. I don’t have any other ftp information, I will check with my client.

Can you recommend any plugin for filtering the categories. I mean if someone chooses a brand, they could then add a filter with a category?
I have tried WOOF but it’s not working very well.

Thanks.

#201292 Copied Theme version: 5.1 WooCommerce version: 3.4.6

Olga Barlow

Support staff

October 19, 2018 at 12:55

Hello,

You may check this one https://codecanyon.net/item/woocommerce-product-filter/8514038
As I know it includes filter by category. But if you use third-party plugins to filter products and plugins that use Ajax to filter then our Ajax filter option should be disabled because it could conflict.

Regards

#201352 Copied

marius.vasie

Participant

October 21, 2018 at 19:05

Thanks, Olga. I will check it out.

#201386 Copied Theme version: 5.1 WooCommerce version: 3.4.6

Rose Tyler

Support staff

October 22, 2018 at 09:57

Hello,

You’re welcome!
Feel free to ask if you have any other questions.

Regards

#201414 Copied
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