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Ultimate Visual Composer Problems - by Andrew Holbrook

This topic has 11 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

Andrew Holbrook

Participant

October 29, 2018 at 16:20

Hi

I was wondering if you can help. Following the recent Woocommerce updates I had some web pages that had a Vertical Parallax image backgrounds using the Ultimate Visual Composer. These subsequently stopped working, and now I am unable to use Parallax at all.

Many Thanks

#201931 Copied Theme version: 4.4 WooCommerce version: 3.5.0

10 Answers

Rose Tyler

Support staff

October 30, 2018 at 08:01

Hello,

Do you use latest versions of WPBakery Page builder (formerly Visual Composer) and Ultimate Addons plugins? Please provide us with temporary wp-admin access and page URL where you have the problem.

Regards

#201957 Copied

Andrew Holbrook

Participant

October 30, 2018 at 10:22

Hi Rose, yes we use WP Bakery and Ultimate Addons

https://www.criticalenvironmentsolutions.co.uk/parallax-test-2

This page is a test trying to apply an image as a background – this previously worked but I can’t seem to get it to work anymore. My logon details are in the private area. I’m travelling today so wont be able to respond again until later today.

Thanks

Please, contact administrator
for this information.

#201970 Copied

Andrew Holbrook

Participant

October 30, 2018 at 10:25

Sorry password and logon below

Please, contact administrator
for this information.

#201971 Copied

Rose Tyler

Support staff

October 30, 2018 at 10:33

Hello,

Please check the page now.
http://prntscr.com/lc5pac http://prntscr.com/lc5ot3 http://prntscr.com/lc5oxb

Regards

#201972 Copied

Andrew Holbrook

Participant

October 30, 2018 at 11:14

Hi Rose

All seems to be working with that change. I assume I need to make that change each time I want to add similar styling.

Thanks

Andy

#201979 Copied

Rose Tyler

Support staff

October 30, 2018 at 11:28

Hello,

You can add the custom css code in Global custom css or in style.css file of your child theme, then simply use this custom class https://prnt.sc/lc5ot3
Feel free to ask if you have any other questions.

Regards

#201980 Copied

Andrew Holbrook

Participant

October 30, 2018 at 11:43

Hi Rose
https://www.criticalenvironmentsolutions.co.uk/cleanroom-consumable-products/

Although I can get that effect to work on the test page we looked at, I can’t seem to get it to work on this live page. Maybe some other settings are affecting this. I will be away from my laptop now for most of the day so will check any responses later.

Many thanks Again

Regards

Andy

#201982 Copied

Rose Tyler

Support staff

October 30, 2018 at 11:48

Hello,

Please see screenshot – http://prntscr.com/lc6qis

Regards

#201983 Copied

Andrew Holbrook

Participant

November 1, 2018 at 12:48

Hi Rose

All works fine now, thank you for your help.

#202142 Copied

Rose Tyler

Support staff

November 1, 2018 at 13:05

Hello,

You’re welcome!

Regards

#202143 Copied
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