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Shipping Value $0 when checking out 2 or more products

This topic has 11 replies, 3 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

mcolm83

Participant

October 17, 2014 at 04:50

Hi There,

I have been using the Blanco / WPCommerce theme now for a few years now. I took the punt last month to update to the new WordPress 4.0/New Blanco theme and WPCommerce updates. It went fairly smoothly, which is great!

I have just discovered a bug though. When I checkout 2 or more items and select shipping (using built in WPEC Flat Rate Shipping module) the shipping fee becomes $0 and customers can’t checkout.

We get an error “Please select one of the available shipping options, then we can process your order.”

To replicate the above error please do the following.

1. Visit stepaheadshoes.com.au
2. Checkout two seperate items
3. Checkout page – select “Australia” country – please notice shipping is $0.
4. Click “checkout”
5. Insert your details and click “purchase”.

Looking forward to your feedback.

Thanks.

#20248 Copied

10 Answers

mcolm83

Participant

October 17, 2014 at 04:54

I actually just noticed something… it’s has nothing to do with “1 or more items”. It has to do with the free shipping functionality.

I have selected free shipping for items over $300.

I just unchecked that and it seems to be working fine. However, we are still going to want the free shipping implemented.

Looking forward to your feedback.

#20250 Copied

Eva Kemp

Support staff

October 17, 2014 at 16:11

Hello,

I’ve just checked Checkout page and haven’t seen any problems. I’ve been redirected to PayPal page.
Do you wish to make free shipping for all products?
Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#20334 Copied

mcolm83

Participant

October 17, 2014 at 21:19

Hi There,

I have written a private message.

Please, contact administrator
for this information.

#20397 Copied

Eva Kemp

Support staff

October 18, 2014 at 08:23

Hello,

I’ve disabled shipping and tried to checkout. Again I’ve been successfully redirected to PayPal.
Could you please provide us with a screenshot of an error you’re getting when trying to checkout?

Thank you.
Regards,
Eva Kemp.

#20424 Copied

mcolm83

Participant

October 21, 2014 at 10:46

Just to confirm.

If you checkout with products over $300 – we have enabled free shipping over $300.

This is when we get the error – http://screencast.com/t/W0dSoRUa78wl

Free Shipping over $300 enabled – http://screencast.com/t/pVsgsvQ4

#20734 Copied

Eva Kemp

Support staff

October 21, 2014 at 15:04

Hello,

Have you made any changes in the theme files?
As I see there is an error:
The following themes are installed but incomplete. Themes must have a stylesheet and a template.

What theme version are you using?

Thank you.
Regards,
Eva Kemp.

#20813 Copied

mcolm83

Participant

October 21, 2014 at 20:43

Hi,

I made some small modifications to the wpecommerce templates within the theme folder.

I am using the latest Blanco theme.

Are you able to let me know which themes are incomplete?

Thanks.

#20891 Copied

Robert Hall

Support staff

October 22, 2014 at 13:57

Hello,

Sorry, but we can’t see what version of the theme you’re using:http://prntscr.com/4yljn1
We don’t recommend making changes in files of the main theme.
It would be better if you used Child Theme for customization.
Read more here about this:
http://codex.wordpress.org/Child_Themes

Regards,
Robert Hall.

#21012 Copied

mcolm83

Participant

October 23, 2014 at 23:49

Hi Robert,

Thanks for your help on this. I decided to roll back to an earlier version of WPEC – seemed to fix the issue 🙂

Thanks for your help.

Regards,
Michael

#21417 Copied

Eva Kemp

Support staff

October 24, 2014 at 08:01

Hello,

You’re welcome.

Regards,
Eva Kemp.

#21448 Copied
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