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8THEME Tabs default style not working on Mobile

This topic has 16 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

kasiddiqi@hotmail.com

Participant

November 7, 2018 at 03:06

Hi there,

On mobile devices, 8THEME Tabs default style not working. Only first tab is opened by default and when we click on the other tab then nothing happened. Kindly look into this matter ASAP.

Website link is:
https://www.youlookuglytoday.com/

Thanks

#202552 Copied Theme version: XStore_Theme_v.5.1.1 WooCommerce version: 3.5.1

15 Answers

Rose Tyler

Support staff

November 7, 2018 at 09:30

Hello,

Thanks for the notice. Please provide us with temporary wp-admin and FTP access.

Regards

#202561 Copied

kasiddiqi@hotmail.com

Participant

November 7, 2018 at 11:14

I am not able to provide the access. Please let me know the changes to make on FTP or Admin side.

Thanks

#202570 Copied

Olga Barlow

Support staff

November 7, 2018 at 14:36

Hello,

Ok, I passed this issue to our developers and inform you once get the answer.

Regards

#202586 Copied

kasiddiqi@hotmail.com

Participant

November 12, 2018 at 09:03

Hi there,

I am not sure how long it will take to resolve the issue. Can you please confirm. It is been long time now.

Thanks

#202854 Copied

Rose Tyler

Support staff

November 13, 2018 at 08:45

Hello,

Sorry for the inconvenience.
Unfortunately, we do not have a ready solution for now.
This bug was added in our task list and will be fixed in next theme update. As a temporary solution, you can replace tabs on Home page.
Feel free to ask if you have any other questions.

Regards

#202912 Copied

kasiddiqi@hotmail.com

Participant

November 13, 2018 at 09:38

Hi there,

You theme has sever issue on Tabs. Other Tabs are not even working on Desktop website. I created 3 tabs but content of first tabs shows. When I click the other tab, products keep loading but don’t show.

Please look into this matter, I have urgency on this and my website is live with this theme.

Thanks

#202922 Copied

Rose Tyler

Support staff

November 13, 2018 at 10:32

Hello,

We will reply here, once get the answer from our developers about the problem with our tabs.
Default Tabs element http://prntscr.com/lhqdk2 should work fine on your site. If is doesn’t work, make sure that you use the latest version of XStore Core plugin + all required plugins are updated https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Also, try to disable all 3rd party plugins to check if one of them causes the problem with default tabs.

Regards

#202928 Copied

kasiddiqi@hotmail.com

Participant

November 13, 2018 at 11:20

Website suddenly stopped working. Fatal Error

Fatal error: Uncaught Error: Call to undefined function bsf_get_option() in /home2/jvquez8u/public_html/wp-content/plugins/Ultimate_VC_Addons/Ultimate_VC_Addons.php:447 Stack trace: #0 /home2/jvquez8u/public_html/wp-content/plugins/arexworks-shortcodes/arexworks-shortcodes.php(114): Ultimate_VC_Addons->aio_front_scripts() #1 /home2/jvquez8u/public_html/wp-includes/class-wp-hook.php(286): arexwrosk_get_ult_path(”) #2 /home2/jvquez8u/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #3 /home2/jvquez8u/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #4 /home2/jvquez8u/public_html/wp-settings.php(471): do_action(‘wp_loaded’) #5 /home2/jvquez8u/public_html/wp-config.php(104): require_once(‘/home2/jvquez8u…’) #6 /home2/jvquez8u/public_html/wp-load.php(37): require_once(‘/home2/jvquez8u…’) #7 /home2/jvquez8u/public_html/wp-blog-header.php(13): require_once(‘/home2/jvquez8u…’) #8 /home2/jvquez8u/public_html/index.php(17): require(‘/home2/jvquez8u…’) #9 {main} thrown in /home2/jvquez8u/public_html/wp-content/plugins/Ultimate_VC_Addons/Ultimate_VC_Addons.php on line 447

https://www.youlookuglytoday.com

Please do something.

Regards

#203749 Copied

kasiddiqi@hotmail.com

Participant

November 13, 2018 at 11:28

This happened when I tried to update a plugin “WPBakery Page builder (formerly Visual Composer) v 5.5.5” from your plugin download folder.

This was little older and tried to update as per your advice.

Regards

#203750 Copied

Rose Tyler

Support staff

November 13, 2018 at 11:29

As you can see there errors relate to your plugins http://prntscr.com/lhr798 Try to rename these plugins via FTP to disable them on site and then contact authors of these plugins.

Regards

#203751 Copied

Rose Tyler

Support staff

November 13, 2018 at 11:31

Have you updated Ultimate Addons plugin? Please note that this plugin doesn’t come bundled with our theme.

Regards

#203752 Copied

kasiddiqi@hotmail.com

Participant

November 13, 2018 at 11:44

Yes, I did. Website is not loading.

I can access admin panel and there is a error

“GMAPS for Visual Composer: Please check if Visual Composer is active on your website.”

This error came when I tried to update “WPBakery Page builder (formerly Visual Composer) v 5.5.5” from downloaded from website.

As soon I deactivated the plugin to remove this. Site go down. I uploaded this from Cpanel and activated then. But there is errrrrrrror.

Please help.

#203754 Copied

kasiddiqi@hotmail.com

Participant

November 13, 2018 at 11:50

The site is back now.

I activated “WPBakery Page Builder” in plugins.

I have disabled following:

– Ultimate Addons for Visual Composer
– GMAPS for Visual Composer
– ArexWorks Shortcodes
– ArexWorks Content Types

Not sure why it happened and what plugins I need to keep.

Please help.

Thanks

#203757 Copied

Olga Barlow

Support staff

November 13, 2018 at 12:44

Hello,

Look, it’s difficult to find the reason of the problem if we don’t know the versions of the plugins that you use, we don’t know if your existing versions of these plugins are compatible with the new version of WPBakery and don’t have access to check it.

Make sure that the Ultimate Addons plugin is 3.17.0 version, GMAPS for Visual Composer – 1.5. Contact ArexWorks Shortcodes, ArexWorks Content Types plugins author to get information about the compatibility of their plugin with WPBakery 5.5.5.

If it does not help create the temporary user for our support and provide me access to your Dashboard to check in more details because it’s difficult to help just reading your description of the problem.

Regards

#203760 Copied

Rose Tyler

Support staff

November 14, 2018 at 11:05

Hello,

We’ve sent etheme.min.js file to your registration email. Please rename etheme.min.js file in xstore/js folder and upload the new file, then clear cache and check tabs. If all works fine, you can delete the renamed file.

Regards

#203855 Copied
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