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Image slider in product page not working

This topic has 6 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

eveprod

Participant

November 18, 2018 at 18:07

The image slider in product page is working since last update 5.1.1

Please advise

#204092 Copied Theme version: 5.1.1 WooCommerce version: 3.5.1

5 Answers

Rose Tyler

Support staff

November 19, 2018 at 09:45

Hello,

Theme Options > Single product page > Product gallery slider > Enable http://prntscr.com/lk4kbp

Regards

#204125 Copied

eveprod

Participant

November 19, 2018 at 16:50

it is NOT working … it is enabled check link

Please, contact administrator
for this information.

#204169 Copied

Rose Tyler

Support staff

November 19, 2018 at 16:53

Do you use addition plugins? Try to disable 3rd party plugins to check if one on them causes the problem.
Provide temporary wp-admin access so we can take a closer look.

Regards

#204170 Copied

eveprod

Participant

November 19, 2018 at 16:57

see credentials below:

Please, contact administrator
for this information.

#204171 Copied

Olga Barlow

Support staff

November 19, 2018 at 18:55

Hello,

Problem is caused by YITH WooCommerce Badge Management plugin, this plugin wraps the slide into the additional block and seems it causes the problem.
We don’t guarantee compatibility with all the third-party plugins. You need either customize theme or plugin to solve the problem. Contact plugin author to customize plugin and move badge div inside the slide. Or contact WPKraken team to get help with additional customization.

Regards

#204175 Copied
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